CARLSBAD, Calif. – March 27, 2009 – Great Lakes Data Systems, Inc. (GLDS) announced that it has signed a long-term billing, subscriber management, and provisioning agreement with NuLink Digital in Newnan, GA.
GLDS has successfully completed data conversion as well as launch of billing and provisioning for S.A. Digital, B.T. Interdiction, Arris VOD, VoIP, real-time credit card/ACH processing, direct DOCSIS cable modem provisioning, and MyBroadbandAccount for web self-provisioning. NuLink is also using the GLDS Automated Response Unit (ARU) for balance inquiry, payment, outbound dialing, marketing, and work order finalization by phone.
“NuLink needed a comprehensive triple play platform to support digital video, data, and phone services,” according to Garrick Russell, GLDS VP of Operations. “We were able to provide them with a much lower cost solution that included everything they need.”
“GLDS offered us what they called ‘painless data conversion’,” according to Bruce Jones, NuLink Director. “Compared to other conversions I’ve been involved with, it really was painless. Our GLDS team has implemented several new products for us, and has been relentless about chasing down problems and making sure we were happy with the way everything worked.”
The NuLink operation serves approximately 18,000 subscribers in Newnan and surrounding Coweta County.
NuLink, a partnership between cable industry veteran John Brooks and Halyard Capital, a New York-based private equity firm, was formed in April, 2008, with the acquisition of cable television assets from Newnan Utilities, a municipally-owned power and water company based in Newnan, Georgia. NuLink provides cable television, telephone and internet access services in the high growth Coweta County Region, including Newnan, Georgia.