Hey everyone, it’s Garrick. Did you know that field service companies that deploy a high-performance mobile workforce management platform experience a 93 percent customer retention rate, a 74 percent level of workforce utilization and average increases in service revenue?
With every customer having an impact on your bottom line, now is the time to ask yourself what is standing in the way of you and a mobile workforce management solution.Given the complexities surrounding service operations and the increasingly competitive business market, mid-size and small broadband service providers are increasingly turning to these types of solutions, which are designed help manage mobile workforces and streamline business operations – and which were once only available to big utility and telecommunications companies.
In addition to improving customer retention rates, workforce management solutions offer a multitude of other benefits including cost savings, improved OPEX efficiencies and simplified field management.
Mobile workforce management solutions automate a number of processes which can result in significant cost savings. For example, operators can be granted access to diagnostics records from the time of installation, which curbs the costs associated with servicing equipment. Moreover, operators can also streamline back-office provisioning and billing which decreases the amount of time spent on tedious tasks.
Improved Operational Efficiencies
With a robust mobile workforce management solution in place, operators can eliminate inefficiencies across all business operations, through precise scheduling, tracking and order management. The solution can help streamline work order fulfillment, giving technicians the ability to capture subscribers’ signatures to verify the completion of a work order or give them the ability to take payments from subscribers on site.
Superior Field Management and Administrative Benefits
Mobile workforce management solutions not only improve communication, but also make it easy for dispatchers to assign work orders and adjust to any delays or issues that may arise. For example, with access to maps displaying real-time information of technicians’ routes and specific job details, dispatchers can ensure that each work order fulfillment is completed correctly with the ability to easily update information. Data can also be used to assess employee work performance and the overall effectiveness of staffing and scheduling processes, highlighting areas that need improvement.
Want to learn more about workforce management? Request our “Workforce Management for the Independent Operator” white paper by clicking here.