As a cable or broadband service provider, you know how difficult it can be to manage your dispersed mobile workforce. On top of managing field personnel, you’re also responsible for managing your front-office operations and customers, which can be overwhelming to say the least.
While in the past, companies used ruggedized devices, truck-mounted laptops and radios to communicate with field workers, times have certainly changed. Today, more companies are turning to sophisticated mobile workforce management applications and devices to improve the management and communication of their dispersed workforces.
In fact, worldwide spending on mobile workforce devices and applications by the utility industry will reach $421 million annually by 2020, up from $205 million in 2013, according to a new report, titled “Utility Mobile Workforce Management: Mobile Workforce Applications and Devices for Utility Markets: Global Market Analysis and Forecasts,” by Navigant Research.“The widespread availability of mobile communications, advances in grid management applications, and the increasing variety of devices are all helping to expand this market,” says Bob Lockhart, research director with Navigant Research. “Vendors have tailored their offerings to meet increasing demands for solutions that not only provide workers with data and assign them jobs, but also are robust enough to handle the stress of emergency situations and integrate into other back end systems,” he added.
At Great Lake Data Systems, our tightly-integrated mobile workforce management solution, WinForce tech, gives operators broad visibility into their dispersed workforce. More importantly if gives field personnel unprecedented control over customer management, forever changing the customer service experience. From service provisioning to billing, WinForce also gives technicians access to work and customer-related details, empowering them to solve problems independently.
To learn more about mobile workforce management and WinForce tech, click here.