Most cable operators today provide more than just video services; they are also offering up Voice over Internet Protocol (VoIP) services, which are ringing up new revenue. According to Infonetics Research, the combined market for global enterprise VoIP and residential IP phone services totaled $63 billion in 2012, up nine percent from 2011. Moreover, the combined VoIP services market is forecasted to grow to $82 billion in 2017.Cheap residential VoIP providers are rapidly replacing home phones, some arguing that the traditional home telephony will be abandoned in only a few years. The increasing growth of residential VoIP can be attributed to the many benefits it has to offer.
Because calls are made over the Internet, they are significantly cheaper than calls made from a traditional phone line. For example, a VoIP call to Australia could be completely free as opposed to a traditional landline. Besides significant costs savings, other benefits of residential VoIP include the following:
- Access to a robust set of features including, the ability to manage call preferences, voicemails, contacts and call history from any PC
- Unlimited international calling
- Easy to use, easy to set up
- High call quality
With VoIP services on the rise, cable operators need a fool-proof way to bill customers, which is where WinVoIP from GLDS comes into play. WinVoIP is a powerful enhancement to WinCable that allows the import and management of retail-rated call detail records. CDR’s are stored, managed, aggregated, and available for reporting and display. Integrated web billing options save staff time and costs, as well as improve the customer experience for subscribers.