Did you know that more people have mobile phones around the world than toilets? While it may seem comical, there’s no disputing the proliferation of mobile phones. Think about it; how many people do you know that don’t have a cell phone? That’s due in part to the fact that pre-paid mobile services have changed the wireless market forever, giving consumers at all income levels the ability to pre-pay for mobile services. More
While managing your dispersed workforce can be a challenge, as a broadband service provider, the job of your field technicians is no cake walk. Not only are they tasked with a full work order agenda, but they are also faced with managing piles of paperwork, dealing with customer service issues, maintaining the plant, updating cable equipment, the list goes on… More
When you’re a mid-sized cable operator, managing your mobile workforce can oftentimes feel like running a three-ring circus as your forced to juggle a number of different—but equally important—tasks with limited resources. On top of managing field personnel, you’re also tasked with managing your front-office operations and customers.
Like many operators, Source Cable found itself in the all too familiar situation described above. The cable company, which serves 20,000 triple-play subscribers, was in need of tools to help streamline its operations and improve its mobile workforce. Its quest led it straight to Great Lake Data Systems’ WinForce, a robust workforce management solution that provides field personnel with instant, real-time access to assignment work and customer and account details. More
It’s predicted that the world’s mobile worker population will reach 1.3 billion and represent 37.2 percent of the total workforce by 2015, according to research from IT analytics firm IDC. With this number slated to grow, mobile workforce management solutions have gained solid traction, as organizations of all sizes look to manage their dispersed mobile workforces.
With companies experiencing a quick, hard ROI with the solutions, the mobile workforce management sector has been catapulted to new heights, as evidenced by a recent Frost and Sullivan’s survey. More
Garrick again with part 2 in this three-part series… There is no disputing the fact that cloud computing has become a mainstay of our tech vernacular, and with good reason. The technology offers notable benefits that not only help streamline business processes, but also significantly cuts costs. In fact, research predicts that the total worldwide market for cloud computing to reach $158.8 billion by 2014, representing an increase of 126.5 percent from 2011. More
This may come as a surprise, but research proves that we spend more time on our smartphones than with our significant others. In fact, a new study reveals that the average smartphone user spends around two hours a day using his or her mobile device; this is in stark contrast to the mere 97 minutes on average that we spend with our supposed other halves on a given day. More
Garrick again… There’s a reason why more than half of businesses in the United States are now using cloud computing for IT purposes—and why researchers predict that the market will grow to $160 billion by this year. From storing music to gaming applications, and yes, cable billing, this technology has redefined how companies do business.
The cloud offers a wide range of benefits– from lower capital expenditure to easier maintenance and upgrades to greater flexibility and mobility to business continuity to improved IT security – for companies of all shapes and sizes. More
Hey all, Garrick again. The closely watched battle between TV Everywhere (TVE) and online video streaming just got a bit more interesting. While some have doubted TVE’s ability to outsmart online streaming services like Hulu and Netflix, the service recently delivered a one-two punch to online video streaming. More
Garrick here…. Summer has been anything but slow for the TV Everywhere (TVE) space, especially with analysts predicting that one in three U.S. households that subscribe to telco TV will access multi-screen or TVE services by the end of 2013. While today’s viewers can access video from any number of sources—from YouTube to Netflix—TVE is all about delivering top-notch, quality content. But despite its growth, operators are still facing some challenges. More
Hey, it’s Garrick… While some have doubted the promise of TV Everywhere—and have warned operators about rise in cord-cutting—data shows that TV Everywhere is poised for unprecedented growth and will soon become a complement to regular television viewing, as opposed to a replacement. In fact, nearly one-third of U.S. telco TV households are predicted to access multi-screen services by the end of 2013. More