ACCOUNT MANAGER/TECHNICAL SUPPORT

Location:  Carlsbad, California

Job Classification:  Salaried, Full-Time

Start Date:  Immediate

Salary:  DOE - Competitive Salary

Work Schedule:  M-F 8:00 AM to 5:00 PM

Telecomute:  No

Travel:  As Required, less than 50%.

Benefits:  Employer pays 75% of comprehensive health insurance.  Retirement plan (Simple IRA) matching up to 3% of annual salary.  Vacation/Holiday/Sick Pay. 

Job Duties/Skills:  Candidate will provide end-to-end implementation management for new cable operator customers.  This includes managing the data conversion process, on-site software installation, configuration and training.  Candidate will provide expert level, friendly customer service to GLDS software users (including CSR's, billing system managers, accountants, I.T. staff and corporate management).  Must be familiar with all facets of cable television operation and billing and subscriber management software.  Experience with GLDS WinCable, Convergys, CSG, Amdocs, (DST Innovis & CableData), Azar, RR Enterprises or comparable software required.   Positive attitude, attention to detail, strong project management, excellent customer service, computer, and telephone skills required.    Between 25% and 50% travel, as needed.

Education:  High school graduate or equivalent technical training required, college degree peferred.
      
Work Environment:  GLDS is a close-knit group of dedicated cable and software professionals.  Our goal is to work together to keep our customers happy!  Every employee is a key person; we’ve never had a layoff in our 26-year history. Dress code is business casual.  Work conditions include a gourmet kitchen and a distinctly “family” environment. This is NOT a typical call center.  We’re looking for a full-time, permanent addition to our team.  Several of our employees have reached their 20-year anniversaries.   

Notes:  Limited relocation assistance, local candidates preferred.  Preference given to applicants who have an average of 5 years or more at previous jobs.  Candidates with cable operations experience preferred.  GLDS does not hire employees of current customers.     

To Apply:  Email your resume, along with salary history for all positions listed to Garrick@glds.com.    Sorry, but resumes without salary history will not be considered.  Qualified candidates will be interviewed by phone, then asked to submit references.  Final interviews will be held in GLDS' San Diego area office.  GLDS cannot hire employees of current customers without the approval of the employer.