GLDS

CSR QuickStart

Don’t have time to train that new employee?  Let GLDS help.  This 4-hour, online class is designed to get the new CSR up to speed quickly concentrating on the most used WinCable features.  Topics include a complete review of:

• Subscriber information screen
• Subscriber search methods
• Homes passed
• Equipment
• Transactions
• PPV ordering
• Creation of different types of work orders
• general topics related to adding, changing and managing customers and work orders.

The goal if this class is to rapidly train your CSR how to serve your customers using WinCable.  Given that these kinds of classes are often specific to a given operator, we do not post a schedule for this class.  Instead, we work with you to decide a time and date that meets your schedule.

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