Three Reasons You Should Focus on Workforce Management in 2015

There’s no reason to make your job any more difficult than need be. Luckily, by harnessing cutting-edge workforce management solutions, you’re able to simplify many work processes, like billing, ensuring that customer accounts are up to date and figuring out which customers need servicing next.

The end result? A more efficient business that’s better equipped to deliver exemplary customer service on a consistent basis. And that’s important in today’s increasingly competitive cable industry.

If you’re looking for a way to gain a step on your competitors in 2015, workforce management may very well be the answer you’re looking for. After all, the technology allows you to:

  • Access real-time information in the field. Rather than your technicians having to call a dispatcher to figure out what resident location they are servicing next, workforce management tools automate that entire process. Technicians can receive all pertinent updates via their mobile device—like whether an appointment was canceled or whether a customer is have an emergency and needs help immediately—eliminating the need for having to call and check in.
  • Update accounts from any Internet-connected device. Workforce management tools also allow technicians to finalize jobs, update subscriber information, collect payments and change account information, among many other things. Since the technology is intuitive, your workers will be able to quickly finalize their now digitalized “paperwork,” thereby allowing them to spend more time out in the field serving customers.
  • Integrate with third-party solutions. Best-in-class workforce management solutions provide third-party integration functionality, so you’re able to get the most out of the systems you use, realizing even more efficiencies along the way.

By allowing technicians to access and update the customer-specific information they need while they’re out in the field, GLDS’ WinForce tech™ workforce management solution empowers cable companies to deliver a higher caliber of service to their customers while minimizing costs along the way. Click here to learn more about how you can revolutionize your business operations with workforce management technology.