Technical Writing & Documentation Specialist

Support our world-class software with instructive documentation and helpful training supports.

GLDS seeks a Documentation Specialist / Tech Writer willing to work in sunny San Diego County.  This is a part-time position and we’ll need between 25-29 hours per week. As the needs of the business grow, there may be a need to transition into a full-time role.  The position is located at our Carlsbad offices. Candidate will have significant experience with software documentation, created in Microsoft Word and help files created with Help and Manual.  Experience documenting software development process is a plus! Responsibilities:

Duties Include:

  • Develop, update and maintain software and process documentation, and related help, files for our broadband billing, customer management and service delivery software.
  • Work collaboratively with all departments, but primarily between development and support, to ensure clear, accurate documentation of product functionality, development processes, and implementation processes.

Work in a team environment with significant opportunities for input into a world-class product used by hundreds of broadband service providers worldwide.  GLDS is a close-knit group of dedicated software professionals. Our goal is to work together to keep our customers happy!

Dress code is San Diego casual. Work conditions include a gourmet kitchen and a distinctly “family” environment.

Required Education, Experience and Skills:

  • Minimum 5 years in a software documentation role.
  • Excellent project management, oral and written communication skills are essential.
  • In-depth understanding of technical issues, software, computer architecture, and customer service practices and the ability to document the same.
  • In-depth understanding of concepts related to the cable television, ISP, or broadband industries, or billing services, is HIGHLY DESIRABLE but not required. Software documentation experience is a must!
  • Experience with, or exposure to, software architecture, UML Diagramming, Development Processes, Communication Diagrams, Data Flows, State Diagrams, Activity Diagrams, Business Process, Class diagrams helpful.
  • Bachelor’s or Master’s degree in a related field.

When applying, please provide pay requirements, and relevant work samples.

Employment preference given to US Citizens, although we will employ those independently eligible to work in the United States.  Only in rare circumstances will we sponsor a work Visa.  

Salary commensurate with experience.

We don’t like job hoppers and are looking for a candidate that’s willing to invest in a future with our company. Accordingly, candidates with a track record of lengthy tenure with current and previous jobs are preferred.

Benefits include:

  • Retirement > 1:1 match up to 3% on Simple IRA
  • Full healthcare > We pay 75% of healthcare expenses and offer 5 different healthcare insurance providers. Dental and vision plans are also available.
  • Paid vacation, sick leave, and holidays.
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