Technical Support Specialist

Launch GLDS add-on software features for our broadband service provider customers
Provide our family of customers with world-class software support


We’re looking for a seasoned software technical support specialist willing to work in sunny San Diego County. Hands-on, recent experience with broadband subscription-based billing software products is required. Experience with billing and customer management systems including back-office billing system configuration or administration is a plus. Candidate must be articulate, flexible, thick-skinned and able to roll with the punches.


Employment preference given to US Citizens, although we will employ those independently eligible to work in the United States.  Only in rare circumstances will we sponsor a work Visa.  

Salary commensurate with experience.

We don’t like job hoppers and are looking for a candidate that’s willing to invest in a future with our company. Accordingly, candidates with a track record of lengthy tenure with current and previous jobs are preferred.

Benefits include:

  • Retirement > 1:1 match up to 3% on Simple IRA
  • Full healthcare > We pay 75% of healthcare expenses and offer 5 different healthcare insurance providers. Dental and vision plans are also available.
  • Flexible Spending Account (Federal FSA)
  • Paid vacation, sick leave, and holidays
  • Paid Life Insurance
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