State of the Company/Market
We’ll look at GLDS strategy within the context of current industry events. Garrick will take us through the state of the company, discuss company philosophies, and paint a picture of what you can expect in the months and years ahead. We’ll hear perspectives on near and long-term opportunities in Broadband, including commercial and residential, stand-alone and MDU, wi-fi, metered billing, smart cities, smart utilities, new competitors and more.
BroadHub Review
While we typically introduce one major release per year, it’s been a busy year for GLDS, and our user base. The public release of BroadHub at BAM!18 was 2.0.14; this year, we’re live with version 2.5.x. With several significant milestones met, you’ll learn about everything that’s changed and gain insight as to where we plan to take the platform in the next year, and beyond.
Commercial Services Wrap-Up
Over the last couple of years, we’ve added a suite of new features, designed to better address management of commercial customers. The effort is complete, and we’ll talk, at a high level, about the suite of solutions. We’ll fly over each before we dig in deep in later breakout sessions.
BroadHub Interfaces
Long considered a cornerstone of our strategy, GLDS offers interfaces to more than 70 different third-party partners ranging in scope from text imports/exports to fully automated multi-vendor, multi-service provisioning flows. We’ll talk about the value of pre-integration, and of automation, and take a “big picture” look at what options you have available to you today.
Job Engine Improvements
What could be considered the biggest change for this feature in the last decade, GLDS has overhauled the Job Scheduler and introduced several significant improvements. You’ll learn about its migration to a Windows Service and about new scheduler recurrence schemas, delivery expiration, delivery retry schema, and more.
MyBroadbandMarket Advancements & Platform Demo
We’ve always maintained that your customers should be able to get help when they want, where they want. GLDS has taken that to the next level with the introduction of our customer-facing shopping mall, called MyBroadbandMarket. With it, your prospective customers can also get help when they want, where they want. MyBroadbandMarket can take your prospective customer from website visitor to educated shopper, or even fully empowered buyer.
BroadHub Sales Launch Lessons & Demo
Empower your field sales team and give them real-time access to a user-friendly version of BroadHub for field-based order entry. Automation helps even the most basic users sell products, schedule work orders, and strike while the iron is hot. We expect to be out of beta and into production by BAM!20. Hear what we’ve learned in the process.
BroadHub Tips & Tricks
GLDS solutions are the result of more than 40 years of development, and they have been installed more than 800 times in 47 countries worldwide. No two operators use our systems the same way so, as you can imagine, we’ve seen it all. Whether you’re an Admin, or a CSR, we’ll share some little-known system hacks and show you how to make the most of your BroadHub experience. Expect an all-new set of tips/tricks for 2020. Share your tips and tricks with us by submitting here. If we use your Tip/Trick, we’ll send you a GLDS notebook, and you’ll get your very own GLDS “face tattoo” at BAM! Wednesday night. Of course, we’ll make sure you get credit for your submission at BAM! too.
BroadHub Care, Feeding & Administration
Purposeful management of the BroadHub platform can mean the difference between sleeping well and losing it all. From backups and restores, to using BroadHub in a PCI-compliant way, we’ll take you through the ins-and-outs and make sure you’re not the subject of our next disaster recovery case study. We’ll even talk through ensuring data integrity and the cleanup and purge of old, unused data.
Wish List, Next-Gen
We’re introducing a new web-based, crowd-validated, method of suggesting new GLDS product features. You’ll have an opportunity to submit your suggested features, to sort through others’ suggestions, and to vote for those features you’d like to see us build in the future. We’ll introduce you to the platform and show you how to get started.
BroadHub Builder
While GLDS has moved Wish List to a crowd-sourced, web-based platform, we still benefit from face-to-face input. We’ll share our vision on some proposed product enhancements and then give you an opportunity to provide real-world details that will help us, help you. You’ll engage GLDS Product Marketing, Management and Development teams in telling us how you’d like to see specific features implemented.
Work Management Today, and Tomorrow
It doesn’t generate any revenue for you; Customers never see it. However, most operators wouldn’t get much done without Work Orders. Because the scope of field work has changed so much over the years, GLDS continues to develop this very important feature. We’ll step through its evolution, show you the latest, discuss future changes, and get hands-on to ensure you’re making the most of BroadHub Work Order management.
Billing System Administration and Reporting Roundtable
This multi-purpose session will be hosted by GLDS front-line management, Support and Implementations team members. This is your opportunity to ask those nagging questions, and to learn best practices from other operators. We’ll focus specifically on BroadHub Administration and Reporting.
Managing FTTH, Equipment & Automation Best Practices
You have invested heavily, or soon will, in Fiber. From native ONT management that controls specific services on specific ports, to sequenced provisioning that safeguards ALL network elements are activated and deactivated properly. Dig deep and learn how best to manage Fiber with BroadHub and SuperController. Not launching fiber? Bring any and all SuperController questions to the table for hands-on help with your topics.
Custom Rates & Discounting
Custom Rates was developed with commercial customers in mind and we’ve made it easy for you to configure and use immediately. On the other hand, Intelligent Discounts (combining packages) and Promotional Discounts (timed discounts) can be complex and customers don’t always take full advantage of the features available. We’ll give you an overview of each, teach you configuration basics, and then help you build Custom Rates and your ideal discounts, directly in your own BroadHub platform.
Commercial: Roll-up Billing
Built primarily to better manage commercial customers, BroadHub now offers the ability to take charges associated with service delivered to commercial subsidiaries (remote offices) and bill them instead to a corporate office. An all new eBill, as well as an updated SuperBill export, give you ultimate control over how to bill, and communicate charges, to commercial accounts. No, this isn’t your dad’s “Parent-Child” relationship. Get hands-on and find out how to make the most of this important commercial account tool.
Commercial: Contracts
BroadHub now offers the ability to collect packages and discounts and apply time-based business rules to them to build a contract. That contract now takes on a life of its own with automatic price increases, early termination penalties and more. Get hands-on and find out how to make the most of this important commercial account tool.
Preparing for a MyBroadbandMarket Launch
MyBroadbandMarket (MBM) offers operators a 24×365 Web-based “Salesperson.” Whether the goal is to increase sales, or to simply give tire-kickers a chance to “shop” without tying up a CSR, MBM is the must-have web portal that allows your customers to subscribe to your services and schedule their installation, anytime, day or night. Most operators that have launched MBM spend dozens of hours with package clean-up, stylizing the portal, and otherwise preparing for launch. For those who plan to someday launch, this session will teach you all you’ll need to know get ready now.
Outbound Messaging Configuration
Outbound Messaging has hit its stride and is now a critical part of many operators’ customer service strategies. Supporting more than 62 different triggers across multiple communication mediums, it’s getting bigger and better with every release. Customers can talk back to you, cancel work orders, check their balance or confirm appointment times, all via text message. You’ll learn how to take advantage of this important platform, and step through the basics of message configuration.
Preparing for BroadHub Upgrades
Yes, we understand (firsthand) the difficulty in keeping up with the volume of changes within the BroadHub platform. However, the pace of the industry demands more of the platform than ever before and GLDS is committed to ensuring the product meets tomorrow’s market requirements. That means change, and lots of it. The list of things to check, and data to clean, grows longer with each new version. Join us as we look as some of the most significant gotchas we’ve seen in recent releases and then help you better prepare for your next upgrade.
eBill Configuration Workshop
Beginning with BroadHub 2.3, the GLDS eBill has taken on a whole new life. Leveraging much of BroadHub SuperBill functionality, the eBill now allows users complete, on-screen control of layout, grouping, and sorting. With these new features, you’ve got the ability to create a stellar bill. In this breakout session we’ll show you how to make the most of the changes and discuss similar third-party print and mail options to compliment the new eBill format.
Sign-Up’s Coming February 10th
Must be Registered for BAM! by that date to receive a One-on-Two Registration Link.
Outbound Messaging Configuration [6 x 1-hour Sessions with 2 Operators per session]
Outbound Messaging has hit its stride and is now a critical part of many operators’ customer service strategies. Supporting more than 62 different triggers across multiple communication mediums (email & 2-way SMS), it’s getting bigger and better with every release. With 2-way SMS, customers can talk back to you, cancel work orders, check their balance or confirm appointment times, all via text message. You’ll learn how to take advantage of this important platform, and step through the basics of message configuration.
SuperController One-on-Two [6 x 1-hour Sessions with 2 Operators per session]
Whether it’s old school analog, or next gen FTTH, you bring the topic and we’ll bring the training. Our Addressable Engineers will come ready to talk through your SuperController challenges and ensure you have the tools you need to properly troubleshoot, care for, and maintain the platform.
Reporting One-on-Two [6 x 1-hour Sessions with 2 Operators per session]
From simple reports to writing your own queries in Report Designer, you bring the topic and we’ll bring the training. Our data guru, Eric Cotting, will come ready to talk through BroadHub Report Designer, writing SQL, and even Data Dictionary. These custom one-on-one sessions are for those who want to take their existing reporting skills to the next level. At session registration we’ll ask about your Reporting skill level and do our best to match you with an operator of similar skills.
