BAM! Schedule

• –FULL– Report Writing Essentials: 9:00a-4:00p – Need hands-on report writing training?  If so, we’re offering a day-long report-writing workshop on Monday. Restricted to just 7 operators – one student per operator, you’ll spend the day in the training room at GLDS’ offices with business intelligence specialists, Eric Cotting and Gina Linville. We’ll bring an outline of advanced reporting topics, but we recommend that you help shape the topics with your ideas for this special session. We’ll teach you but the day is designed to get your questions answered and show you how and where to get the data you need. This session is available at an additional expense (choose “BAM w/Reporting Essentials” when registering) and an in-office lunch will be served.  Please do not book travel assuming you’ve been enrolled in this session until you’ve heard from us explicitly confirming your participation.

  Power User Track: 11:30a-4:00p – Are you struggling with the challenges of operating a large, complex system? If so, this intensive workshop is for you. We’ll start with lunch together at 11:30 on Monday, and then share ideas on best practices for Power Users like you, in operations like yours. We’ll spend three hours in a round-table meeting where you can discuss your top priority topics – with GLDS and with one another. Don’t worry, we’ll be done in plenty of time for the Welcome Reception Monday night. The Power User session is available at an additional expense and is intended for experienced BroadHub users only – no newbies please.  By popular request we’ll offer a structured, agenda-driven session and we’ll ask for your input on topics of interest. This is your event, what do you want to discuss? Again, no newbies please. This is a session for advanced users. 

  Welcome Reception: 5:00p-7:00p at The Sheraton Carlsbad Resort & Spa: Outdoor Terrace by the Conference Center. Kick off the event with a meet and greet including all GLDS staff, and BAM! event attendees.   Meet other operators and put a face with your favorite GLDS employees. You’ll get your badges and the final event schedule.  Light appetizers and drinks will be provided.

General Sessions | 8:30a – 12:00p

• Welcome, Introductions and Ground Rules: Introductions and event overview. You’ll learn details about the following few days, go through logistics and even do some meal planning.
• Keynote: State of the Company and Product: We’ll look at GLDS strategy within the context of current industry events. Garrick will take us through the state of the company, discuss company philosophies, and paint a picture of what you can expect in the months and years ahead.

Break

• State of the Industry: The move towards “Internet-First” continues to transform the industry. We’ll talk about trends including transport, over-the-top services, and customer segmentation. Best of all, you’ll hear what GLDS is doing to address each.
• BroadHub Review: We passed the tipping point in December 2016 and now 75% of GLDS customers are live with BroadHub. While there is no sunset date planned for WinCable, GLDS is no longer developing new features on that platform. Learn about what’s changed, including which of your wish list items ended up in the product.
• Commercial Services Review: Over the last couple of years, we’ve added a suite of new features, designed to better address management of commercial customers. We’ve got a few new ones to show at BAM!, including Custom Rates, Account Management, Business Names, and Roll-Up Billing. We’ll dig in and explore each of these, highlight what pieces remain, and ask you what we’re missing.

Case Study: Clearcable case study

Lunch / 12:00p Start

Breakout Sessions | 1:30p-2:30p (choose one)

• Systems Administrator/Manager’s Roundtable: This is your opportunity to ask those nagging questions, or to learn best practices from other operators. We’ll bring our experts to this deep-dive session and you bring your questions; you’ll leave with answers.
• Hands-on Configuration of Automated Month-End Close: Learn how to streamline period processing and ensure that financial reports reflect the correct financial month. Automation eliminates the need for users to close the financial month and update the financial tables manually. It also eliminates the need for a manual backup of the database prior to starting period-processing. Get hands-on with us and configure BroadHub to enable this new automation.
• Hands-on Configuration of Custom Rates: Built primarily to better manage commercial customers, BroadHub now offers the ability to define packages whose rates can be customized on-the-fly. You’ll learn more about it in a general session, then get hands-on in this session and configure Custom Rates on your own platform. Note this session requires BroadHub version 2.2.x and above – at least on a training platform. Please plan and come prepared.

Breakout Sessions | 2:45p-3:45p (choose one)

• Becoming a Reporter: Join reporting guru Eric Cotting as he takes you through the basics on how to use built-in reports, add designed reports, modify reports, and create your own customer reports from scratch. Have a report you need help with? Be the first to send us an idea and we’ll be prepared to build it withyou in-class. Note that this is a beginner’s class and will require you to bring a laptop with remote access to your system.
• Hands-on Configuration of Automated Month-End Close: Learn how to streamline period processing and ensure that financial reports reflect the correct financial month. Automation eliminates the need for users to close the financial month and update the financial tables manually. It also eliminates the need for a manual backup of the database prior to starting period-processing. Get hands-on with us and configure BroadHub to enable this new automation.
• Top 10 Frequently Asked Questions (FAQ): Whether you’ve been using BroadHub for days, or years, we seem to get many of the same questions week after week. We’ll talk through the Top 10, and make sure you leave empowered to respond to each on your own.

Evening Activity & Dinner | 6:00p Departure & Expected Return around 9:00p

General Sessions | 8:30a – 12:00p

• The Growing BroadHub Application Server: The BroadHub Application Server, AKA “BHAS,” is growing up. Over the past year it’s taken on more responsibility by automating processes that were partially, or exclusively, manual. Processes such as Month-end Close and the Job Engine are now controlled by BHAS. The goal is a ‘set it and forget it’ mindset to help make your job easier. In this session you will learn about where BHAS was, where it’s at, and where it’s going.
• They’ll Get the Message: While it started as a way of validating new MyBroadbandAccount registrations, Outbound Messaging is now a seasoned platform, supporting more than 55 different triggers across multiple communication mediums. This year? Customers can talk back to you, cancel work orders, check their balance or confirm appointment times, all via text message. You’ll learn what’s new and see firsthand some of the benefits you’re probably missing out on.

Break

• MyBroadbandMarket Review: We’ve always said that your customers should be able to get help when they want, where they want. GLDS has taken that to the next level with the introduction of our self-subscribe platform, called MyBroadbandMarket. With it, your prospective customers can also get help when they want, where they want. MyBroadbandMarket can take your customer from website visitor to educated shopper, or even fully-empowered buyer.

Case Study: Calix integration success story.

Morning Break-out Sessions (choose one)

• Systems Administrator/Manager’s Roundtable: This is your opportunity to ask those nagging questions, or to learn best practices from other operators. We’ll bring our experts to this deep-dive session and you bring your questions; you’ll leave with answers.
• Getting Comfortable with SuperController: An overview of what SuperController is, what it does, and how it does it – all in an attempt to help you understand your role with the platform. We’ll teach troubleshooting tips, within the context of your own SuperController. We’ll get hands-on with this session and you can expect to see your SuperController in action. Requires laptop and remote connection to your system. If you don’t have either, Contact us and we can provide both to ensure you can participate in this session.
• Hands-on Configuration of Custom Rates: Built primarily to better manage commercial customers, BroadHub now offers the ability to define packages whose rates can be customized on-the-fly. You’ll learn more about it in a general session, then get hands-on in this session and configure Custom Rates on your own platform. Note this session requires BroadHub version 2.2.x and above – at least on a training platform. Please plan and come prepared.

Lunch / 12:00 Start

• Breakout Sessions | 1:30p-2:30p (choose one)
• Hands-on Configuration of Discounts (pDiscounts/iDiscounts): BroadHub has offered both Intelligent Discounts (combining products) and Promotional Discounts (timed discounts) for many years. However, building either is complex and customers don’t always take full advantage of the features available. We’ll give you an overview of each, teach you configuration basics, and then help you build your ideal discounts, directly in your own BroadHub platform.
• Managing FTTH, Equipment and Automation Best Practices: Whether you’re exploring fiber, you’re 100% greenfield fiber, or you’re somewhere in-between, this class is for you.  GLDS has been managing fully-automated fiber-based service delivery for more than six years.  We’ll explore how to properly manage fiber equipment within BroadHub, and the benefits of connecting your FTTH delivery platform with SuperController for automated intelligent service delivery.
• Hands-on Configuration of Outbound Messaging, including SMS: Like the option of automating some of your customer communications, but not sure how to get started? We’ll help with hands-on guidance when it comes to both text and HTML-based emails messages, as well as simple text message configuration. We’ll help you understand the differences between triggers and how to effectively configure your system to optimize your customer engagement.  Not using SMS messaging? Why not? There’s no license fee for those that are already using Outbound Messaging – you pay only for the messages you send. Let us know now, if you’re interested and we’ll help you be ready to set up your messages during this session.

Breakout Sessions | 2:45p-3:45p (choose one)

• Becoming a Reporter: Join reporting guru Eric Cotting as he takes you through the basics on how to use built-in reports, add designed reports, modify reports, and create your own customer reports from scratch. Have a report you need help with? Be the first to send us an idea and we’ll be prepared to build it with you in-class. Note that this is a beginner’s class and will require you to bring a laptop with remote access to your system.
• Managing FTTH, Equipment and Automation Best Practices: Whether you’re exploring fiber, you’re 100% greenfield fiber, or you’re somewhere in-between, this class is for you. GLDS has been managing fully-automated fiber-based service delivery for more than six years.  We’ll explore how to properly manage fiber equipment within BroadHub, and the benefits of connecting your FTTH delivery platform with SuperController for automated intelligent service delivery.
• Hands-on Configuration of Discounts (pDiscounts/iDiscounts): BroadHub has offered both Intelligent Discounts (combining products) and Promotional Discounts (timed discounts) for many years. However, building either is complex and customers don’t always take full advantage of the features available. We’ll give you an overview of each, teach you configuration basics, and then help you build your ideal discounts, directly in your own BroadHub platform.

Afternoon Fun | 4:00p Departure

• Shopping at the Carlsbad Premium Outlets

Evening Dinner | 6:15p Departure & Expected Return around 10:00p

• Dinner, Drinks & Paint Night @ Barrel Republic

General Sessions | 8:30a – 12:00p

• It Can Wait: BroadHub now offers the ability to give works orders a “Flexible Schedule”. Why? Because some work has no customer interaction, so the timing isn’t really all that important. These work orders are ignored by the system when calculating the number of work units available in a period or day. We’ll take this new feature through its paces and help you understand how to take advantage of all it has to offer.
• Give the Executives What They Want: While we introduced Dashboards at BAM!17, the partners we were working with didn’t deliver. You’ll learn about the set of licensed interfaces which, at this point, can be used on your own to deliver executive-level metrics in the form of a dashboard, viewed on a desktop, laptop or even a mobile phone.

Case Study: Alianza integration success story.

Break

• We Wish for a Wish List Session: GLDS considers itself part co-op, and part innovator – we’re “Co-operative Entrepreneurs.” We don’t build much of anything without a customer request, and we don’t build it without significant customer input. This session is your best opportunity to think through your ideas with the group, request new features, and compare notes with other operators.

Lunch, Afternoon Activity & Dinner | 12:00p Departure & Expected Return around 11:00p

• Let’s go play at Disneyland / with Dinner @ Disneyland