State of the Company/Market
We’ll look at GLDS strategy within the context of current industry events. Garrick will take us through the state of the company, discuss company philosophies, and paint a picture of what you can expect in the months and years ahead. We’ll hear perspectives on near and long-term opportunities in Broadband, including home/community wi-fi, metered billing, full duplex, smart cities, new competitors and more.
BroadHub Journey
We typically introduce one major release per year, and it’s been a while since our last BAM!. The public release at BAM!19 was BroadHub 2.4.x; this year, we’re live with version 2.5.131 – that’s our 6th major release since we were together last. Learn about everything that’s changed, our philosophies behind that change, with insight as to where we plan to take the platform.
Operator Success Stories
Embarking on a journey to deploy fiber broadband services to consumers in your service area can seem like a daunting task for anyone. Whether you are deploying fiber to greenfield or brownfield areas within your footprint, it will require planning, vendor partnerships and consistent execution to meet the desired objectives. Discover how GLDS solutions and partners have facilitated the rapid execution and deployment of fiber first-hand, from a cross-section of GLDS BroadHub network operators. In this collaborative panel presentation, we will explore how using BroadHub and SuperController enhances their organizations’ service delivery strategy. Sharing first-hand insights from the teams tasked with meeting their organizations’ goals and ongoing operations.
MyBroadbandMarket Advancements & Platform Demo
We’ve always maintained that your customers should be able to get help when they want, where they want. GLDS has taken that to the next level with the introduction of our customer-facing shopping mall, called MyBroadbandMarket. With it, your prospective customers can also get help when they want, where they want. MyBroadbandMarket can take your prospective customer from website visitor to educated shopper, or even fully-empowered buyer.
FCC 477 and Census Updates
Preparing your FCC filings can be a major endeavor, especially when doing it for the first time. Where do you get the data you need for filing? How do you know the data is accurate? How do I deal with incomplete data? GLDS has been hard at work ensuring we make a very complicated process as easy as possible by working with third-party data supplies and automating the reporting process. GLDS now offers a 2-source Census update and with just a few BroadHub configuration steps, operators can print FCC compliant files for submission. In this session, you’ll learn about the process including Census data retrieval, manual Census data updates, FCC file preparation, and more.
Taking it to the Streets; BroadHub Sales
Empower your field sales team and give them real-time access to a user-friendly version of BroadHub. Automation helps even the most basic users sell products, schedule work orders, and strike while the iron is hot. The world is reopening and we’re seeing operators reenter the market again with this valuable in-person tool.
Taking Command of Dispatch
It’s been in the wild for more than a year but most have never seen the power of the Dispatch Command Center. Ensure effective use of your tech pools, and ‘visualize’ your work, and your field engineers. Take drag-and-drop control installs and even auto-route work orders using complex skill and location-based algorithms.
Financial Reporting for Managers
Getting questions from your accounts that you are struggling to answer? This session will provide an overview of the basics of BroadHub financial reporting that will help you understand BroadHub outputs, General Ledger configuration and more.
Integration Nation
Long considered a cornerstone of our strategy, GLDS offers interfaces to more than 80 different third-party partners ranging in scope from text imports/exports to fully automated multi-vendor, multi-service provisioning flows. We’ll talk about the value of pre-integration, and of automation, and take a “big picture” look at what options you have available to you today.
BroadHub Builder
While GLDS has moved Wish List to a crowd-sourced, web-based platform, we still benefit from face-to-face input. We’ll share our vision on some proposed product enhancements and then give you an opportunity to provide real-world details that will help us, help you. You’ll engage GLDS Product Marketing, Management and Development teams in telling us how you’d like to see specific features implemented.
Managing FTTH, Equipment & Automation Best Practices
You have invested heavily, or soon will, in Fiber. From native ONT management that controls specific services on specific ports, to sequenced provisioning that safeguards ALL network elements are activated and deactivated properly. Dig deep and learn how best to manage Fiber with BroadHub and SuperController.
Integration Nation Roundtable
If you’ve launched any integration with BroadHub, you’ve come to realize that it’s more of the more difficult, and yet valuable, ways to maximize efficiency within your operation. At the same time, it’s hard to know what works and what doesn’t, and what’s available for integration and what’s not. We’ll talk about previous integration efforts (success and failures), discuss best practices, and share a candid conversation to ensure you avoid integration pitfalls.
Work Management Today, and Tomorrow
It doesn’t generate any revenue for you; Customers never see it. However, most operators wouldn’t get much done without Work Orders. Because the scope of field work has changed so much over the years, GLDS continues to develop this very important feature. We’ll step through its evolution, show you the latest, and get hands-on to ensure you’re making the most of BroadHub Work Order management.
Next Level Reporting
Designed as one-hour sessions, you bring the topics, and we’ll bring the training. Eric will come ready to talk through BroadHub Report Designer, writing SQL, and even Data Dictionary. These sessions are for those who want to take their existing reporting skills to the next level; no reporting newbies, please.
Configuring for “Flat Taxes/Fess” When and Why
We’ve made big changes to BroadHub taxation that you’re going to want to see for yourself. Previously, taxes were percentage-based and could only be configured as a percentage of another package. Flat rate “taxes” had to be configured as BroadHub Packages. With recent changes, three additional options are now supported, Subscriber-based, Quantity-based, and Device Plan-based Flat Rate Fees. No more missing fees like e911 surcharges! We’ll show these new features and provide an overview of their use.
MBM Reporting, Analytics, and Customizations
You’ve moved to online 24/365 ordering through MyBroadbandMarket and you’re seeing orders coming into BroadHub – but is that enough? Leveraging Google Analytics, GLDS has incorporated sophisticated reporting and delivers insights into your customers’ experience with your MBM platform. We’ll provide an overview of the marketing side of MBM and show you how to make more of that platform.
Triggers, Tokens & new Outbound Messaging Templates
Outbound Messaging has hit its stride and is now a critical part of many operators’ customer service strategies. Supporting more than 60 different triggers across multiple communication mediums, it’s getting bigger and better with every release. Customers can talk back to you, cancel work orders, check their balance, or confirm appointment times, all via text message. You’ll learn how to take advantage of this important platform, and step through the basics of message configuration.
Billing System Admin & Reporting Roundtable
This multi-purpose session will be hosted by GLDS front-line management, Support, and Implementations team members. This is your opportunity to ask those nagging questions, and to learn best practices from other operators. We’ll focus specifically on BroadHub Administration and Reporting.
Managing Complex Accounts, Tip & Tricks
Your customer base is growing in complexity, with commercial services, and tangled account relationships. BroadHub has evolved to address these challenges. In this session, we’ll explore new features, and best practices powering broadband for more than 40 years, 850 deployments, and 48 countries worldwide. No two operators use our systems the same and, as you can imagine, we’ve seen it all.
GLDS will host a focus group on Tuesday before the start of BAM!, the goal of which is to better understand broadband service provider compliance and reporting needs. Join GLDS Product Management, Engineering, and LogicomUSA’s Senior Director of Regulatory Compliance, Terri Firestein, for an afternoon roundtable sharing best practices and building a roadmap to address the reporting requirements that lie ahead.
With new government funding opportunities, come new ways of administering those funds, and new accountability requirements. GLDS seeks to help you meet these requirements with structured access to relevant BroadHub data.
What should GLDS be building, for which funding source/agencies, and when will funding recipients need this reporting? Share your experience with the group and help ensure your company’s reporting needs are met.
