“With GLDS it’s all about the commitment, communication, and the collaboration. The collaboration has been on par in terms of going back and forth to figure out problems and find resolutions. They provide the resources when we need it, and meet us where we are.”
Broadband General Manager
“The one word I would use to describe GLDS is integrity. I can trust them to do what they say they are going to do, for an amount that we can afford.”
Chairman of the Board at ACA Connects President-CEO and Co-Founder
“The one word that comes to mind with GLDS is integration. One of the main reasons we went to GLDS was APIs and webhooks, and how we can utilize those systems in our call center software, Calix, to pull everything together. Especially as we move into AI, it becomes even more important to have access […]
SVP of Operations
“GLDS and Calix allow us to differentiate from our competition through real-time integrations to Service Cloud and Engagement Cloud, enabling us to be proactive with customer support, and provide direct marketing to our subscribers.”
Vice President of Network Operations
“GLDS has done an excellent job keeping pace with regulatory requirements over the years. Whether it’s the early FCC Form 477, now the BDC, or Broadband Labels and most recently Click-to-Cancel… The regulatory landscape is constantly evolving, and GLDS has remained aligned every step of the way. That’s something we genuinely appreciate.”
VP of Network Administration
“GLDS transformed our customers’ experience during outages through real-time alerts and transparent communication. Outsmart’s automated outage detection allowed us to continue building trust in our brand and exceed the level of service our members expect.”
Technical Project Coordinator
“With GLDS’ self-care platforms, my subscribers can sign up for services, schedule their install, pay their bill, and even request support, all on their time. It’s about meeting the customer when and where they want to engage Sprout.”
Marketing and Services Manager
“GLDS has been a strong partner delivering automation of customer onboarding and account management. They’ve taken a fiber-centric approach that’s allowed us to create a strong, independent broadband offering. GLDS means it when they say, ‘it just works.’”
CEO
“GLDS guided us professionally and treated us like family. In just one month they helped transform us into a true customer-focused organization.”
Director of Customer Experience & Growth
