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Running a broadband business requires more than billing software and network provisioning. It requires a connected operational environment where sales, customer management, service delivery, billing, payments, field operations, and customer engagement work together.
GLDS brings these capabilities together in a purpose-built Business Support System (BSS) and Operational Support System (OSS) designed specifically for broadband service providers.
At the center of the platform is BroadHub®, GLDS’ subscriber management and billing system, working with BroadHub LINK™ to connect subscriber activity directly to network and service delivery. Together with GLDS’ native sales, field management, customer engagement, and self-care applications, they support the complete subscriber lifecycle.
One customer. One operational ecosystem. From the first sales opportunity to the final payment.
The value of an integrated BSS/OSS becomes clear when you follow a subscriber through the business.
Every subscriber relationship begins with an opportunity.
GLDS connects prospective customers, serviceability, product availability, pricing, and order entry to the same platform that will ultimately manage their account.
With BroadHub Sales, customer service representatives and field sales teams can identify available services, present offers, and capture orders. MyBroadbandMarket™ extends those capabilities online, allowing prospective subscribers to shop for services, complete orders, and initiate installation scheduling.
Sales information flows into BroadHub without requiring separate customer records or repeated manual entry.
The result: A more efficient sales process and a direct path from prospect to subscriber.
Once an order is placed, BroadHub becomes the operational foundation for the customer relationship.
Purpose-built for broadband, BroadHub manages subscriber accounts, service packages, pricing, promotions, equipment, work orders, recurring charges, payments, and account history.
Its flexible billing engine supports residential and business services, bundled and à-la-carte offerings, prepaid and postpaid models, promotional pricing, recurring discounts, and complex service configurations.
Native billing and customer management capabilities work together with integrated payment processing and tax services to support accurate invoicing, collections, and revenue management.
But BroadHub is more than a billing engine. It maintains the subscriber information and service relationships that drive operations across the GLDS ecosystem.
The result: A consistent operational foundation where customer information, subscribed services, and billing activity remain connected.
Selling broadband service is only the beginning. Someone still needs to deliver it.
GLDS connects order management directly to scheduling, dispatch, equipment assignment, installation, and service activation.
Dispatch Command Center helps providers coordinate field resources, manage appointments, optimize routes, and track technician activity. BroadHub Tech extends those workflows to mobile devices, giving technicians access to assigned jobs, customer information, equipment records, and work-order details.
As work progresses, updates flow back into BroadHub, keeping customer service, dispatch, and technical operations informed.
The information collected during the original sale continues through installation rather than being recreated in disconnected systems.
The result: More efficient installations, fewer manual handoffs, and better coordination between office personnel and field technicians.
A service is not complete when it is sold. It is complete when the network delivers exactly what the customer ordered.
BroadHub LINK™ provides the critical connection between the BSS and the network technologies responsible for delivering broadband, voice, video, managed Wi-Fi, and related services.
When subscriber activity occurs in BroadHub, BroadHub LINK can automate the corresponding provisioning actions, including service activation, upgrades, downgrades, suspension, reconnection, and disconnection.
GLDS supports established integrations with leading network and service technology providers, including Calix, Adtran, Nokia, Alianza, Plume, and others.
These are more than APIs. They are operational workflows developed, tested, and refined through real broadband deployments.
By connecting the commercial transaction directly to the network, GLDS helps providers eliminate unnecessary manual provisioning and keep service delivery synchronized with billing.
The result: Automated, flow-through provisioning that helps ensure customers receive the services they purchased and providers bill for the services they deliver.
The subscriber relationship continues long after activation.
GLDS provides native customer engagement and self-care capabilities that connect directly to subscriber accounts, billing information, work orders, and service activity.
MyBroadbandAccount™ gives subscribers online access to manage their accounts, make payments, review service information, and handle routine requests.
BroadHub Contact provides automated, event-driven SMS and email communications for activities such as payment confirmations, past-due reminders, installation appointments, service updates, and outage notifications.
HubTalk™ extends the ecosystem with AI-enabled subscriber assistance designed to work with actual account information and operational tools, helping automate routine customer interactions and support workflows.
Because these capabilities operate within or connect directly to the BroadHub ecosystem, customer activity and communication remain tied to the underlying subscriber record.
The result: More convenient customer experiences, fewer unnecessary calls, and more time for customer service personnel to focus on higher-value interactions.
Explore Customer Self-Care | Explore Customer Engagement
The subscriber lifecycle ultimately depends on collecting revenue accurately and consistently.
BroadHub connects the services a customer purchases with the charges, discounts, taxes, payments, and account balances associated with those services.
Automated billing supports recurring and transactional charges, while integrated payment workflows enable online payments, autopay, payment processing, and account reconciliation.
Collections activity can drive customer notifications and, when appropriate, coordinated service suspension or restoration through the provisioning environment.
That connection matters. Billing and provisioning should never operate independently of one another.
When customers upgrade, downgrade, suspend, or disconnect services, the corresponding billing and operational activity can move together, helping prevent revenue leakage, billing errors, and unnecessary manual intervention.
The result: A more complete revenue-management process, connecting the original sales order to service delivery, invoicing, payment, and collection.
A truly integrated BSS/OSS requires more than connecting two software products.
Utility billing systems, generic CRMs, and repurposed enterprise platforms may offer broadband functionality, but supporting the complete subscriber lifecycle often requires extensive customization, additional applications, and integration development.
GLDS takes a different approach.
BroadHub was built specifically for broadband operations. Customer management, billing, service definitions, equipment tracking, work orders, and related operational capabilities are part of its native foundation. BroadHub LINK extends that foundation to the network through proven provisioning integrations.
Sales, customer engagement, field operations, and self-care extend the same ecosystem rather than introducing isolated applications that must constantly reconcile information.
The distinction is important: broadband functionality is not the same as broadband depth.
A platform should do more than demonstrate that individual features exist. It should show how those features operate together in a live broadband environment, across the complete subscriber lifecycle.
GLDS has spent more than four decades building, testing, and refining those operational relationships.
Proven Integrations. Real Operational Depth.
No broadband provider operates in a completely closed technology environment.
Access networks, voice platforms, managed Wi-Fi, payment processors, tax services, and customer experience technologies all play important roles in delivering broadband service.
GLDS has established relationships with more than 80 industry solution providers, supporting integrations across the technologies broadband operators depend on.
Our approach goes beyond simply providing access to an API. GLDS focuses on the operational details required to make integrations work reliably, including data mapping, sequencing, service changes, exception handling, testing, and deployment.
The objective is straightforward: Allow broadband providers to select the technologies that best serve their business without sacrificing the operational advantages of an integrated BSS/OSS.
Broadband providers have different infrastructure, operational, and business requirements.
GLDS supports both cloud-hosted and on-premises deployment, giving operators flexibility in how they manage their BSS/OSS environment.
Whether supporting a new fiber network, a growing municipal or electric cooperative broadband operation, or an established multi-service provider, the GLDS platform can accommodate different business models and stages of growth.
And because BroadHub LINK can also operate with third-party BSS platforms, providers can take advantage of GLDS’ provisioning and integration expertise without necessarily replacing their existing billing system.
Broadband providers should expect more than an impressive demonstration or an ambitious product roadmap.
They should expect operationally mature software, proven integrations, and workflows that have already been tested in real broadband businesses.
With more than 875 deployments worldwide, GLDS brings decades of practical broadband experience to the systems providers depend on every day.
From capturing a new subscriber to activating service, managing the customer relationship, billing accurately, and collecting payment, GLDS connects the activities that make a broadband business work.
Discover how GLDS can connect your sales, customer management, billing, provisioning, field operations, and customer engagement in one integrated broadband management environment.
No Drama. Proven Integrations. Simply Works.
