GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
I am impressed with the telephony module that is integrated into WinCable. The API was a seamless way of getting required billing data into the system, onto the invoice, and ultimately out to the customer.
Big River Telephone
GLDS offered a much better solution for the cost than other alternatives. With GLDS we were able to centralize billing system operations, improve control of data services, and introduce VoIP; all while making life easier for our front-line CSR's.