GLDS

WinForce tech™

Empower your technicians with WinCable^® field management solution, WinForce tech™.

See WinForce tech in action

GLDS’ WinForce tech is a critical part of WinCable work management strategies.  WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details.  It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.

WinForce tech supports any device with web-browser access:

• Any Smartphone – optimized for 3″-4″ screens
• RIM Blackberry
• Tablets – Android, iPad
• Netbook or Laptop

The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.

With WinForce tech, technicians can:

• Receive, manage and finalize work
• Manage equipment assignments from truck to account and back again
• Refresh equipment individually or collectively at the account level
• Update subscriber, house and equipment notes
• Collect payments or manage auto-payments
• Change Bill-to address and update contact information

Android users will see significant additional functionality like the ability to:

• GPS Navigate to the next job
• Sign, image and attached work orders to customer accounts
• Bar-code scan equipment
• Receive real-time notification of work order changes
• Receive real-time locations tracking of all technicians with detailed history by technician

See WinForce tech in action