GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
Wow! I'm impressed. The features were all expected, but I never imagined that they'd try so hard to match the page style to ours. All I've ever seen from other companies are canned templates with a few customizable colors. Your guys go the extra mile. Great job!
GLDS did a great job with transitioning us to their cloud-based platform. Better still, I recently ran a Customer Summary report. While it used to take more than an hour on our old system, it only took four minutes to complete on the new, hosted solution.