GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
GLDS support for our project was exactly what we expected; but our expectations are very high, and they rose to the occasion to take care of every issue. It was sincerely appreciated.
The chance to hear from other operators and interact with the GLDS team at Users' Group is invaluable. We always learn new ways to use the system more efficiently. Plus, it's an honest chance to have your suggestions heard.