GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
We have been with GLDS since 1999 and have always been pleased with their billing innovations and, like the other services they offer, WinCAP will provide the real-time authorization and a centralized platform for our new services, such as the 2012 NBC Summer Olympics.
We’ve been quite satisfied with the GLDS relationship. We have experienced significant company growth and GLDS has been a strong and cost-effective partner for us along the way.