GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
The Users' Group helps us keep up with the industry and gives us an opportunity to talk to our industry peers about how they use WinCable. I come away with more efficient ways of running my business, and I learn solutions to problems we may be experiencing.
It’s been my pleasure to work with GLDS. From our conversion in 2009 to present, each inquiry and request has been met in a timely and professional manner. Your team goes beyond that as well, though. They take the time to make sure that any underlying issues are also resolved by including us in the resolution process for a deeper understanding of GLDS.