WinForce tech™

Empower your technicians with WinCable® field management solution, WinForce tech.

See WinForce tech in action

GLDS’ WinForce tech is a critical part of WinCable work management strategies.  WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details.  It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.

WinForce tech supports any device with web-browser access:

  • Any Smartphone – optimized for 3″-4″ screens
  • RIM Blackberry
  • Tablets – Android, iPad
  • Netbook or Laptop

The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.

With WinForce tech, technicians can:

  • Receive, manage and finalize work
  • Manage equipment assignments from truck to account and back again
  • Refresh equipment individually or collectively at the account level
  • Update subscriber, house and equipment notes
  • Collect payments or manage auto-payments
  • Change Bill-to address and update contact information

Android users will see significant additional functionality like the ability to:

  • GPS Navigate to the next job
  • Sign, image and attached work orders to customer accounts
  • Bar-code scan equipment
  • Receive real-time notification of work order changes
  • Receive real-time locations tracking of all technicians with detailed history by technician

See WinForce tech in action


Download Fact Sheet

Upcoming Events

October , 2014

November , 2014

December , 2014

 

Testimonials

I have been through a lot of training on various systems and topics. This was by far one of the best trainings that I have attended. We covered a lot of content. The pace was neither too fast, or too slow and I feel like I am leaving here with a good understanding of the software and the knowledge that I will receive the support that I will need.

D'Ette Carter
Prime Time Communications

Users' Group provides an opportunity for operators to get to know the GLDS staff and other users and feel like they're part of your "extended family." It's the best environment to learn about all the new features and changes that are coming.

Vahl Burkett
Wave Broadband

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