GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
This will make the 4th billing system change I have been through since I have been working in the cable business and GLDS has offered the best training by far. They are very knowledgeable of the system and could answer every question we could throw at them. I feel really comfortable with the change over from our old system to the new one!
WinCable has been an excellent addition to our business and has contributed significantly to our ability to service our customers with the greatest efficiency.