GLDS’ WinForce tech is a critical part of WinCable work management strategies. WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
WinForce tech supports any device with web-browser access:
The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With WinForce tech, technicians can:
Android users will see significant additional functionality like the ability to:
I am impressed with the telephony module that is integrated into WinCable. The API was a seamless way of getting required billing data into the system, onto the invoice, and ultimately out to the customer.
Big River Telephone
Users' Group provides an opportunity for operators to get to know the GLDS staff and other users and feel like they're part of your "extended family." It's the best environment to learn about all the new features and changes that are coming.