WinForce tech™

Empower your technicians with WinCable® field management solution, WinForce tech.

See WinForce tech in action

GLDS’ WinForce tech is a critical part of WinCable work management strategies.  WinForce tech allows field personnel instant, real-time access to assigned work as well as customer and account details.  It eliminates calls into dispatch by putting WinCable tools on a hand-held device technicians can use to provide the best, quickest customer service possible.

WinForce tech supports any device with web-browser access:

  • Any Smartphone – optimized for 3″-4″ screens
  • RIM Blackberry
  • Tablets – Android, iPad
  • Netbook or Laptop

The two-way communication provided by WinForce tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.

With WinForce tech, technicians can:

  • Receive, manage and finalize work
  • Manage equipment assignments from truck to account and back again
  • Refresh equipment individually or collectively at the account level
  • Update subscriber, house and equipment notes
  • Collect payments or manage auto-payments
  • Change Bill-to address and update contact information

Android users will see significant additional functionality like the ability to:

  • GPS Navigate to the next job
  • Sign, image and attached work orders to customer accounts
  • Bar-code scan equipment
  • Receive real-time notification of work order changes
  • Receive real-time locations tracking of all technicians with detailed history by technician

See WinForce tech in action


Download Fact Sheet

Upcoming Events

December , 2014

January , 2015

February , 2015

 

Testimonials

WinCable... Simply? It's the best!

Linda Taylor
Western Broadband

It's great having you and the rest of the GLDS team as partners for TVMAX. I have never met a more "can do" group of people than those at GLDS.

David Curtin
TVMax

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