Case Studies

Summary

• • In 2019, Coos-Curry Electrical Co-op created Beacon Broadband, a wholly owned subsidiary with a mission to bridge the digital divide in southwest Oregon.
  • At build-out, Beacon Broadband will serve over 20,000 addresses in Coos, Curry and other areas of Douglas counties.
  • Provisioning was initially a time-consuming process without integration of the company’s various vendor partners under one integrated billing platform.
  • Beacon selected GLDS for customer management and billing, GLDS BroadHub® and SuperController® to power auto-provisioning for Calix Support Cloud, Revenue EDGE and Intelligent ACCESS EDGE systems for fiber access, support operations and Alianza Cloud Communications Platform (VoIP phone services)

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Summary

• • In 2020, Cullman Electric Co-op in Northern Alabama launched Sprout Fiber Internet to bring much-needed broadband service to their customers.
  • To Sprout Fiber, long-term success meant managing the service on their own, without consultants or hired guns.
  • Sprout Fiber chose GLDS’ customer management system for its provisioning and scheduling features, saving thousands of hours through its built-in automation.
  • The combined solution of GLDS’s SuperController™ with components of Adtran’s Mosaic One empowered Sprout Fiber to offer a superior customer experience.

• The result was a successful Phase-1 rollout, with Sprout Fiber securing over 2000 residential and commercial customers, including the regional medical center.

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This case study explores how an electric co-op in Navasota, Texas has accelerated their broadband deployment, and driven operational efficiencies by partnering with GLDS® and Calix to deploy fiber Internet services. GLDS’ best-of-suite approaches combined pre-integrated customer management, customer self-care, e-commerce, workforce management and subscriber billing with fully-automated service delivery for Calix’s Intelligent Access EDGE customer premise fiber solutions, and Revenue EDGE.

Growing in popularity among electric co-ops nationwide, MidSouth Electric Co-op heard from its members that they wanted fiber Internet, and they wanted the co-op to provide it. The co-op had been working on smart-grid initiatives, improving connectivity between its own offices and existing electronic devices in the field to maintain system reliability.

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