The software you choose is only as good as the support staff that stands behind it. At GLDS, we employ a team of expert software engineers, programmers, trainers, and technicians to assist you from conversion planning through successful implementation-and for years of growth to come.
Standard Technical Support is available from our experienced staff Monday through Friday, 8:00 AM to 8:00 PM, Central Standard Time. Support for every aspect of BroadHub® and SuperController™ is available to all GLDS-trained users. Call as often as you need to report problems, ask questions, or find ways to get the maximum advantage from your GLDS software products and systems.
After-Hours Support: Support for emergencies is available 24 hours a day, 365 days a year on a billable basis. Emergency night, weekend, and holiday support is paid for only by those who use it – but is available to any customer who needs assistance. What constitutes a “Support Emergency”?
After-hours support is designed to assist operators who’ve encountered:
- An inability to access, or otherwise use a customer-impacting GLDS product.
- A malfunctioning of any GLDS product so as to impact customer experience.
Excluded from after-hours support are questions generic in nature, or those related to training, configuration or day-to-day use of GLDS systems. Non-emergency questions are answered only during Normal Business Hours.
Product Updates: BroadHub® and SuperController™ licensees are entitled to software updates and enhancements-free of charge for as long as they use the software. With an unlimited support plan, and free software updates, GLDS customers get the maximum benefit from their software investment.