Support

Call or chat with us Monday through Friday from 8:00AM to 8:00PM Central Time,
Or use the GLDS Support Portal 24x365.

Online Support-100The software you choose is only as good as the support staff that stands behind it. At GLDS, we employ a team of expert software engineers, programmers, trainers, and technicians to assist you from conversion planning through successful implementation-and for years of growth to come.

Standard Technical Support is available from our experienced staff Monday through Friday, 8:00 AM to 8:00 PM, Central Standard Time. Support for every aspect of BroadHub® and SuperController™ is available to all GLDS-trained users. Call as often as you need to report problems, ask questions, or find ways to get the maximum advantage from your GLDS software products and systems.

After-Hours Support: Support for emergencies is available 24 hours a day, 365 days a year on a billable basis. Emergency night, weekend, and holiday support is paid for only by those who use it – but is available to any customer who needs assistance.  What constitutes a “Support Emergency”?

After-hours support is designed to assist operators who’ve encountered:

  • An inability to access, or otherwise use a customer-impacting GLDS product.
  • A malfunctioning of any GLDS product so as to impact customer experience.

Excluded from after-hours support are questions generic in nature, or those related to training, configuration or day-to-day use of GLDS systems. Non-emergency questions are answered only during Normal Business Hours.

Product Updates: BroadHub® and SuperController™ licensees are entitled to software updates and enhancements-free of charge for as long as they use the software. With an unlimited support plan, and free software updates, GLDS customers get the maximum benefit from their software investment.

Contact Technical Support

U.S. & Canada800.444.0363
International+1 760.602.1900
Emailsupport@glds.com