Work Order
Generously sized, our 48.5″ x 11″ three-part work orders offer room for equipment detail, technician and subscriber signatures, directions to the subscriber home, and any pertinent notes. This form requires a dot-matrix printer.
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GLDS Wireless Laser Scanner
The GLDS Wireless Laser Scanner offers convenience and the freedom of mobility by incorporating Bluetooth wireless technology. The scanner provides a lightweight, comfortable, and easy to use scanning solution that’s perfect for any front counter or warehouse scanning needs.
GLDS Automated Cash Drawer (Printer Connect)
GLDS Cash Drawers provide affordable versatility to any POS system. Designed to integrate perfectly with WinCable cash drawer functionality, this unit provides many performance features in a compact size. The Automated Cash Drawer can be used in conjunction with any GLDS-sourced receipt printer.
GLDS USB Thermal Receipt Printer with Cutter
GLDS’ thermal front-counter receipt printer features the best of both worlds by coupling the comfort of legacy products with the speed and connection demanded today in front office environments. The printer features low cost and high performance combined with the ability to work effectively in any environment. With its “drop in and print” paper loading, small footprint and reliable guillotine cutter, the printer is a welcomed addition to front counter environments.
The printer was designed to make installation, utilization and maintenance as easy as possible for any user and it’s ready to be used right out of the box. A CD with full driver suite and documentation is included with the printer, making it ready for operation immediately after purchase.
Customer Messaging
Automate Customer Communications
Available as a compliment to BroadHub, Outbound Messaging was born from an ever-increasing need to communicate with broadband customers.
Whether it’s simply thanking them for their payment, or sending a copy of their completed work order, your best broadband customers expect their technology provider to use current, relevant communication technologies, and to communicate with them in ways they’d like to communicate with you.
Support for email and text messaging
Email them a receipt, text and let them know that sensitive account-related information has changed, or even confirm a scheduled on-site appointment—Outbound Messaging gives operators the tools they need to engage, while automating previously manual tasks. Best of all, every message sent is archived within the customer record in BroadHub for future reference.
Used in conjunction with a well-executed Customer Proprietary Network Information (CPNI) strategy, Outbound Messaging can even eliminate some of the mailings mandated under the CPNI program.
Give them control
While your customers will appreciate the flexibility this platform brings, the solution wouldn’t be complete without extensive customer-facing controls that allow your customers to configure which types of messages they want to receive and opting out of others that they don’t. The platform offers all the controls customers expect like global “opt-in,” “opt-out” and “help” options, as well.
VoIP Management
WinVoIP™
Convergent Billing is here with Usage-Based Voice Billing from WinVoIP
Most broadband service providers now provide more than just video services, and VoIP is a critical part of most IP services strategy. As a pioneering developer of world-class billing and provisioning software, GLDS anticipated and planned for this trend in 2003. With proven integrations to more than two dozen turn-key VoIP vendors, GLDS has completed more than 100 successful voice launches for our customers.
WinVoIP from GLDS is a powerful enhancement to BroadHub® that allows the import and management of retail-rated call detail records (CDR’s). CDR’s are stored, managed, aggregated, and available for reporting and display from within BroadHub and from our web-based customer self-care platform.
Combine WinVoIP with GLDS’ SuperBill statement and print a truly converged statement with grouped services, and taxes, and even print call detail records on the bill.
Want to provision voice services? We do that too!
Statement Production
SuperBill™
While sending a bill may seem like a necessary evil, offering accurate, engaging customer billing communication disguised as a bill might just create the cement you need to ensure your customers’ eyes stay focused on you and your offering. Based on extensive customer studies, new bill-design methodologies have emerged to help you better “talk” with your customer through their monthly bill. While companies from every industry focus on how to get their customers to pay their bill faster, and with fewer calls to customer service, companies that personalize that communication will develop loyalty and drive revenue in addition to succeeding with more traditional goals.
Bundling, grouping and sub-totaling combined with rules-based statement messaging, tailored product promotion and customer-based communication can transform what might ordinarily be a transactional document into a promotional powerhouse. Standardized bills, printed in volume, along with standard statement production processes can help to reduce production costs and ensure your customers receive a tier-one bill, without the tier-one price. That’s why GLDS has partnered with partners worldwide to deliver the GLDS SuperBill. The bill is the result of months of co-development between GLDS, our partners, and endless operator feedback.
Contact us to learn more about how to transform your tired old bill!
GLDS Statement Production Services
Tired of stuffing envelopes? GLDS offers statement production services which can save you time, money and reduce the number of workplace paper cuts. GLDS has been producing bills for small operators since 2005 and has mailed hundreds of thousands of bills to date. Operators who mail fewer than 7,500 bills monthly will find that we’re a fast, reasonably priced alternative to printing in-house. Best of all, we’re aggregating bills from operators nation-wide and maximizing postage discounts in many cases.
Simply run period processing, select F3M Three MEssage Statement bill form at bill print, save them as a .PDF file and email them to us. We’ll work with you on delivery timing, and your customers will get a professionally produced bill. It’s that easy.
Tired of keeping track of government required CPNI letters? We can give you a hands-off approach to printing those too.
Contact us with your statement count, or an estimate of your CPNI mailing requirements, and we’ll help prescribe a solution that let’s you focus on broadband while GLDS focuses on print and mail.
Payment Processing
WinPay
Process Payments Securely, Cost Effectively, and in Real-Time with WinPay.
WinPay™ from GLDS enables you to securely process customer payments via your BroadHub® billing and subscriber management system. WinPay makes it easier and faster for subscribers to pay for your services and more cost effective for your organization to bill and collect payments. With WinPay you can process payments in real-time by telephone, on your website using GLDS’ CableAnytime, in the office, and by automatic monthly processing. WinPay allows you to give subscribers multiple payment options as well as the ability to instantly post payments to their accounts. You can increase payment rates, get payments faster, take advantage of paperless email billing, decrease payment handling time and reduce truck rolls for non-payment disconnections. Best of all, both WinPay and BroadHub are fully PA-DSS compliant.
Risk Management
WinScore™
Reduce Bad Debt, Offset Equipment Loss & Improve your Bottom Line
With collections, losses from unreturned equipment and subscriber turnover at all-time highs in the broadband services market, understanding a prospective subscriber’s payment behavior and risk for delinquency is critical. WinScore™ from GLDS integrates SubscriberWise’s® highly innovative risk assessment and management solutions seamlessly with your BroadHub® subscriber management and billing system to enable better, faster business decisions.
By reporting comprehensive risk profiles for individual subscribers, WinScore equips your CSR’s to instantly verify identity, set deposit limits and tailor offerings before extending valuable services and equipment. Broadband-specific subscriber intelligence and profiling from WinScore enable you to dramatically reduce bad debt by mitigating losses from unreturned equipment, improving collection rates and preventing fraud.
For those already using the SubscriberWise solution, WinScore can be installed in as little as one day, delivering immediate and substantial return on investment. Deep integration with BroadHub makes risk management, available in a single, easy-to-use interface.
Outage Management
OutSmart™
Next-Level Outage Management Has Arrived
Say hello to OutSmart™, the next-level suite of tools redefining how broadband providers manage outages and engage subscribers. With a comprehensive 360-degree approach, OutSmart keeps your subscribers informed, your operations smooth, and your team empowered—every step of the way.
OutSmart takes outage management to the next level, offering:
- Proactive Communication: Instantly notify subscribers via SMS, keeping them informed at every stage of the outage.
- Reduced Call Volumes: Automated updates mean fewer calls, freeing your team for critical tasks.
- Faster Resolutions: Real-time updates and streamlined workflows help restore service quickly.
- Seamless Integration: Effortlessly connect third-party systems for consistent, accurate updates.
- Error-Free Processes: Automate outage declarations and updates, ensuring smooth, reliable operations.
Key Features in the OutSmart Toolbox:
- BroadHub Watch™: Detects potential issues by monitoring CSR and work order activity, enabling proactive action.
- Outbound Messaging: Keeps subscribers informed in real time as the outage evolves and lets them text “outage” to check their service status.
- Webhooks: Deliver instant, account-level updates to third-party integrators, ensuring seamless, real-time insights that enhance the subscriber experience.
- RESTful APIs: Unlock the full potential of subscriber data, enabling third-party systems to seamlessly discover, initiate, and manage BroadHub activities for a fully integrated service ecosystem.
With OutSmart, broadband providers can transform outages into opportunities to build trust and loyalty—keeping subscribers connected, informed, and confident that you’re there for them.
OutSmart from GLDS
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