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Support Portal

Access to case management + the GLDS Knowledge Base

We’re pleased to provide our customers with real-time access to various Technical Support functions. Please note that use of this portal is subject to the terms and conditions of GLDS license and support agreements between GLDS and its customers.

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Support Portal

Technical Support Login

Please note that use of the GLDS Technical Support Portal, including case management, is subject to the terms of GLDS License and Support agreements.  Customers on an as-needed (billable) support plan, and customers not certified as trained and eligible for Monthly Support by GLDS, will be billed for cases opened via this portal.

Welcome NCTC & ACA Members

The best value for any solutions of its kind

GLDS provides small-to-medium broadband providers with market-leading billing, customer management, billing and provisioning solutions. Our in-house and cloud-based solutions help make smaller operators look big with tools like automated outage detection, real-time risk management, mobile workforce management solutions and web-based customer self-care.

NCTCOf course, GLDS also meets the basic needs of all operators like order management, tech scheduling, accounts receivable, payment processing, service provisioning and much more. A killer bill helps tie it all together to make sure you keep revenues flowing. GLDS has installed software for over 800 operators in 49 U.S. states and 47 countries worldwide, offering “tier-one” features at significantly lower prices.

As an NCTC Approved Vendor, We currently serve more than 100 NCTC member companies and look forward to serving you too! Click here for an overview of the complete GLDS Ecosystem.

Using watchTVeverwhere or Vu-It? We offer automated support for that solution too!

We attend all NCTC & ACA Events and would love show you what we can do for you.

About

GLDS delivers the most comprehensive suite of subscriber management, billing, customer self-care, workforce management, and service delivery solutions available for the broadband market today. With decades of experience in the broadband industry, we know what it takes to ensure your broadband business runs smoothly and efficiently.

Our solutions are designed to meet the needs of start-ups and scaled deployments alike and are specifically built for fiber networks. We’ve already launched our solutions at more than 875 broadband service providers in 49 states and 48 countries, making us a global leader in our field.

Our solutions are particularly popular among greenfield fiber providers who are deploying stand-alone broadband management systems. With flexible interfaces and dozens of proven integrations, you can enjoy a quicker time to market without any headaches.

At GLDS, we bring a wealth of experience that you can trust, all at budget-friendly prices. Our solutions are designed to work seamlessly with your existing service delivery systems, so there’s no drama or frustration involved. With the most complete library of pre-integrated service delivery systems available today, you can rest assured that our solutions simply work. Choose GLDS for the ultimate broadband management system.

About

Testimonials

  • "Had a blast at my first GLDS BAM! conference this week. I enjoyed learning more about what GLDS and our... Read More

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  • "I have to say—BAM totally lives up to the hype. Thank you for having me here, GLDS! Your community and... Read More

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  • "GLDS has officially stolen my heart! It was my first year attending BAM!24 after using the program since 2020 and I... Read More

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  • "It has been great to work closely with the GLDS team to tightly integrate our solutions in a way that... Read More

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  • "Headed home from a great GLDS hashtag#bam24 It is amazing what our joint customers have accomplished thanks to a Calix/GLDS... Read More

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  • I just wanted to give you and the rest of the support staff an update on our upload of bill... Read More

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  • “The integration of our Atlas CORE platform with the GLDS BroadHub solution gives operators an incredible ability to deliver exceptional... Read More

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  • “Our partnership with GLDS continues to evolve, enhancing our collective capabilities. By integrating our powerful technologies, we’re transforming how service... Read More

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  • "Today’s digitally driven world demands intelligent, flexible networks that guarantee superior service quality. By adopting our Mosaic CP and GLDS’s... Read More

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  • "Just kicked off Day 1 with my favorite conference, GLDS BAM! I love the interaction with other broadband operators and... Read More

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  • "This year at BAM!24 I had the opportunity to laugh with great friends, learn from unique individuals, and surround myself... Read More

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  • "Had an amazing time at BAM! once again and left with valuable insights. Here are my top takeaways: 1. Teamwork... Read More

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  • "There’s no way GLDS played a “small” part in our success. You guys have been instrumentally HUGE in helping us... Read More

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  • “Thank you all for your efforts on this. Incredible team, teamwork, and successes to celebrate. I am grateful to work... Read More

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  • "GLDS has been the best vendor partner relationship I've worked with. This whole transition from BH to SC2 has been... Read More

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  • "In our search for a billing and provisioning solution, GLDS ticked all the boxes. Our partnership with GLDS has continually grown stonger... Read More

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  • "We launched GLDS in 2017 and have been impressed with the balance between broad functionality and price,” said Angela Imming,... Read More

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  • “I wanted to let you know how invaluable Gina’s help was with a recent statement production launch. She helped guide... Read More

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  • “GLDS has been a cost-effective, reliable partner for us for more than 15 years.  They stay connected with, and have... Read More

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  • I am amazed daily by the staff at GLDS.  They are there for all our need and solve any issue... Read More

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  • Your technical support team is AMAZING!  In particular, James and Abel have been very helpful with a huge channel change... Read More

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  • Just wanted to thank you for your work yesterday. We are up and running on BroadHub. Thank you for providing... Read More

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  • Dude this is badass! so excited to get this out to the customers!

    Crystal Clear Fiber Logo

    — Sam Carbine
    Crystal Clear Fiber

  • GLDS offered us what they called ‘painless data conversion’. Compared to other conversions I’ve been involved with, it really was... Read More

    nulink

    — Bruce Jones
    NuLink Digital

  • WinCable is easy to use and simple for our CSR and Technical groups to grasp.

    BELD1

    — Gail Cohen
    BELD Broadband

  • Our New Motto is WinCable Everywhere - by Thursday!

    northland

    — Eric Gudgel
    Northland Communications

  • WinPay has brought flexibility and convenience to the payment process for our customers.

    eagle

    — Jeremy Burkholder
    Eagle Communications

  • Our non-returned equipment rate has dropped from 55% to 14% since we started using WinScore. Better still, the deposits we've... Read More

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    — Sandra Harrison
    Wavevision

  • I am so glad we have GLDS! I cannot say it enough. Thanks for all your help!

    entouch

    — Alice Tijerina
    En-Touch Systems

  • This software is unbelievable! It's incredible how much easier my job has gotten, I can complete a task in one... Read More

    click1

    — Brandy Kemp
    Infostructure

  • WinCable is very user friendly, with plenty of parameters for easy configuration. The software is easy to use, and any... Read More

    miCom

    — Heather Jones
    Michigan Cable Partners

  • WinCable has been an excellent addition to our business and has contributed significantly to our ability to service our customers... Read More

    telstar

    — Dennis Darby
    Telstar

  • The chance to hear from other operators and interact with the GLDS team at BAM! is invaluable. We always learn... Read More

    novus

    — Kimiko Uegama
    Novus Entertainment

  • I would recommend BAM! Not only is it fun, but you really get a chance to bond with other operators,... Read More

    thamesValley

    — Jodie Zawacki
    Thames Valley Communications

  • BAM! is my best opportunity to learn about new features and products available, as well as what's coming in the... Read More

    cableamerica

    — Deb Mefford
    Cable America

  • BAM! provides an opportunity for operators to get to know the GLDS staff and other users and feel like they're... Read More

    Wave

    — Vahl Burkett
    Wave Broadband

  • BAM! is a great opportunity to focus on WinCable and get questions answered all at once, as well as have... Read More

    phonoscope

    — Carl Schaeper
    Phonoscope

  • BAM! helps us keep up with the industry and gives us an opportunity to talk to our industry peers about... Read More

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    — Sheri Miller
    CMA Communications

  • WinCable is very intuitive. The navigation makes sense and the reporting features are very useful.

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    — Steve Firpo
    San Bruno Cable

  • From an accounting perspective, I don't know why anyone would ever choose anything except GLDS.  

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    — Rick Zaha, CPA, MBA
    Countryside Cable

  • The training and support during the conversion were wonderful. GLDS has consistently exceeded our expectations.

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    — Jan Stearns
    SkiSat Cable

  • We’ve been quite satisfied with the GLDS relationship. We have experienced significant company growth and GLDS has been a strong... Read More

    Wave

    — Steve Friedman
    Wave Broadband

  • I have been through a lot of training on various systems and topics. This was by far one of the... Read More

    primetime

    — D'Ette Carter
    Prime Time Communications

  • GLDS has a very professional and courteous staff, plus an excellent training facility. The training facility is very relaxing and... Read More

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    — Joe Ferrell
    Bryan Municipal Utilities

  • This will make the 4th billing system change I have been through since I have been working in the cable... Read More

    jetshentel

    — Tammy Horn
    Jet Broadband

  • The GLDS trainer not only knew the billing system but she also knew cable which was a wonderful plus in... Read More

    jetshentel

    — Yolonda Lasswell-Butcher
    Jet Broadband

  • Por mucho la solución más completa actualmente, control total de la administración en un solo producto, fácil manejo y amigable... Read More

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    — Ingeniero Efren Corona
    GConecta

  • GLDS did a great job with transitioning us to their cloud-based platform. Better still, I recently ran a Customer Summary... Read More

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    — Patrick Hilke
    SCI Broadband

  • It's great having you and the rest of the GLDS team as partners for TVMAX. Everyone here is incredibly impressed... Read More

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    — Dave Curtin
    TV Max

  • Wow! I'm impressed. The features were all expected, but I never imagined that they'd try so hard to match the... Read More

    troycable

    — Dave Templeton
    Troy Cable

  • I have worked at several companies and never experienced such an excellent level of support from an enterprise solutions provider... Read More

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    — Rob Johnson
    Marco Island Cable

  • Having worked with all of the major billing providers in the telecom industry, GLDS is Laughably Better!

    GiggleFiberLogo

    — Dave Haverkate
    Giggle Fiber

  • I always appreciate the quick replies from GLDS!

    ontopoftheWorld

    — Kevin Matthew
    On Top of the World

  • We have been with GLDS since 1999 and have always been pleased with their billing innovations and, like the other... Read More

    BELD1

    — Jack Orpen
    BELD Broadband

  • If you don't have extensive experience, or time, we recommend GLDS' hosted solution for quick time to market.

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    — Kelvin Smith
    C3 Broadband

  • GLDS offered a much better solution for the cost than other alternatives. With GLDS we were able to centralize billing... Read More

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    — Dave Beasley
    CMA Communications

  • I am impressed with the telephony module that is integrated into WinCable. The API was a seamless way of getting... Read More

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    — Chris Simmons
    Big River Telephone

  • GLDS allows us to add a compelling package of on-demand programming to our lineup of digital video services with an... Read More

    SourceCable

    — Darryl Chandler
    Source Cable

  • It’s been my pleasure to work with GLDS. From our conversion in 2009 to present, each inquiry and request has... Read More

    morris

    — Elise Pothier
    Morris Broadband

  • GLDS support for our project was exactly what we expected; but our expectations are very high, and they rose to... Read More

    Wave

    — Dave Mundis
    Wave Broadband

View all Testimonials

Fiber Partners

GLDS offers fully-integrated, workflow-based provisioning of FTTX infrastructure, directly from our BroadHub customer management and billing platform.

Contact

Standard Operating Hours

GLDS’ offices are located in multiple countries and time zones. We can be reached by calling 800.882.7950 within the United States and Canada, and +1 760.602.1900 internationally, Monday through Friday from 8:00AM to 8:00PM U.S. Central Time.  

Technical Support

GLDS Technical Support is available Monday through Friday 8:00AM to 8:00PM U.S. Central time and the Support group can be reached by phone at 800.444.0363. Click here for additional details including access to the GLDS Support Portal.

After Hours Support

If you’re calling for technical support assistance outside these hours, or on a U.S. generally-recognized U.S. holiday, call 800.444.0363 and follow the instructions provided by the automated system. Please provide full call back information including name, and contact number.  An on-call GLDS Support Technician will return your call as quickly as possible.

Contact Us

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Corporate

Administration

GLDS
5954 Priestly Drive
Carlsbad, CA 92008
United States

GLDS
306 Seippel Blvd
Beaver Dam, WI 53916
United States

Phone

Within the US & Canada800.882.7950
International+1 760.602.1900
Technical Support800.444.0363

Support

Online Support-100The software you choose is only as good as the support staff that stands behind it. At GLDS, we employ a team of expert software engineers, programmers, trainers, and technicians to assist you from conversion planning through successful implementation-and for years of growth to come.

Standard Technical Support is available from our experienced staff Monday through Friday, 8:00 AM to 8:00 PM, Central Standard Time. Support for every aspect of BroadHub® and SuperController™ is available to all GLDS-trained users. Call as often as you need to report problems, ask questions, or find ways to get the maximum advantage from your GLDS software products and systems.

After-Hours Support: Support for emergencies is available 24 hours a day, 365 days a year on a billable basis. Emergency night, weekend, and holiday support is paid for only by those who use it – but is available to any customer who needs assistance.  What constitutes a “Support Emergency”?

After-hours support is designed to assist operators who’ve encountered:

  • An inability to access, or otherwise use a customer-impacting GLDS product.
  • A malfunctioning of any GLDS product so as to impact customer experience.

Excluded from after-hours support are questions generic in nature, or those related to training, configuration or day-to-day use of GLDS systems. Non-emergency questions are answered only during Normal Business Hours.

Product Updates: BroadHub® and SuperController™ licensees are entitled to software updates and enhancements-free of charge for as long as they use the software. With an unlimited support plan, and free software updates, GLDS customers get the maximum benefit from their software investment.

Support Portal

Contact Technical Support

U.S. & Canada800.444.0363
International+1 760.602.1900
Emailsupport@glds.com

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Alianza, GLDS Team on Cloud VoIP @BTR

, BTR | Alianza announced a new solution partnership and integration with GLDS. The partnership is intended to simplify VoIP management and reduce the cost of delivering voice services.

Alianza has integrated its Cloud Voice Platform with GLDS’ WinCable. The combined solution is designed to provide a voice service delivery solution and back-office functions, including account creation, number activation, billing, and customer care.

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