Director, Customer Success
Jodie joined GLDS in 2019 following a nine-year broadband career as a GLDS customer. Jodie has successfully led Customer Support, Technical Support teams utilizing various GLDS products and tools bringing a broadband service provider’s perspective to the management team. Jodie, and her team, seek to identify and address the unique needs of each broadband service provider with whom we work. Jodie has Bachelor of Science in Business Administration.
Vice President, Software Engineering
Saulius joined GLDS in 1998 and is the chief architect of the company’s primary platform. He holds a Master’s Degree in Computer Science with more than 25 years’ of software engineering experience in utility, cable and broadband billing and provisioning software development. He came to GLDS from Lithuania’s National Electric Company and his expertise includes database design, IT and software security, PA-DSS, Linux, Windows Development and Data Center Operations.
President, COO
Garrick joined GLDS in 2002 and has been responsible for the daily operations of the company since 2006. He has more than 25 years’ experience in billing, subscriber management, customer care and provisioning for major cable and telecommunications vendors such as AMDOCS, Alopa Networks, and Jacobs Rimell. Garrick has a Bachelor’s Degree in Business Management and an MBA.
Chairman, CEO
Laura joined GLDS in 1993 with degrees in Business and Information Systems Management. Her 25+ years’ experience in business, software development, network engineering, and M.I.S. management has allowed Laura to exercise broad influence over company operations throughout the history of the company.
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Whether you’re blazing new trails with IPTV & OTT, or still struggling with analog, we’ve automated just about every form of video delivery, all directly from our BroadHub customer management and billing platform.
GLDS has been offering a cloud-based version of BroadHub for years and operators report that it saves time, saves money and is just plain easier to use. More than 80 operators worldwide use BroadHub (and predecessor products) every day, all virtually from our data center in Carlsbad, California, USA. A thin client is installed on each workstation, a little configuration, and you’re off and running. As long as you have an internet connection, you have BroadHub, anywhere, anytime – you can even access BroadHub from a simple browser when not in the office. Call it cloud-based, call it SaaS, it’s BroadHub wherever you want it.
Whether you’re a current GLDS customer looking to mitigate risk, or a new customer hoping to get ramped up with GLDS more quickly, BroadHub in the Cloud is just one more way GLDS partners with its customers to provide easy access to our best-of-suite solutions.
Contact us to learn more about BroadHub in the Cloud.
Looking for end-to-end customer management and billing? BroadHub is designed to give you all the key functionality you need, without a lot of extra (expensive) features you won’t use. Whether it’s customer management, billing, self-care, workforce management or other features you’ve come to expect from tier-one systems, we offer a best-of-suite approach with pre-integrating solutions that deliver the most value, without the need for systems integrators.
Since 1980, GLDS has provided leading billing and subscriber management systems for small to medium-sized broadband services providers. Backed by a team of professionals with decades of broadband operations experience, our flagship product, BroadHub®, has been developed from the ground up as both a native Windows and Linux application-unlike competitive solutions which merely lay a shell over outdated, legacy architecture. No AS-400 or mainframe needed!
The results? BroadHub is the solution that is more intuitive, offers greater operational control and is less restrictive than other systems available – all at a price up to 80% less than competing platforms. It’s the broadband billing and subscriber management system preferred by operators with 300 to 300,000 customers.
While some companies focus on only one discipline and expect broadband service providers to hire a company to integrate these disciplines into a custom solution, GLDS believes this approach is inefficient and unnecessary, and results in a bloated, integrator-dependent solution. Instead, GLDS offers a purpose-built suite of solutions that are pre-integrated, and work to deliver a seamless operator and customer experience.
GLDS offers two versions of its BroadHub platform, each with its own functional focus. The Standard version is designed to meet the needs of operators with up to about 20,000 subscribers. Operators with more than 20,000 subscribers find that the additional features and performance standards available in our Enterprise version are a great compliment to an already broad system. The following list highlights the additional features of the Enterprise platform. Upgrades available for Standard BroadHub customers.
Regardless of which version you use, you’ll find that BroadHub provides all of the features you’d expect from an enterprise customer management and billing system, without the enterprise price.
Whether it’s our lite DSB platform, or our feature-rich BroadHub Enterprise platform, GLDS Hosting gives you all the billing, customer management and provisioning tools you need, without having to manage any of the infrastructure. All you need is an Internet connection and you’re off and running.
The Digital Service Bureau is a web-hosted digital control and billing platform that’s accessed through the Internet. This no-frills system’s low startup cost and ability to run on your existing Windows® PC and Internet connection make it an excellent solution for smaller systems, or for larger ones looking to add new digital services or Pay-Per-View.
Wrap GLDS hosting services around BroadHub and you have the leading customer management system of it’s kind, all from the convenience of a virtual, cloud-based session. GLDS provides and maintains all related hardware, all system maintenance, back-ups, restores, PPV loads, etc. and all system upgrades for all products allowing you to focus on meeting the needs of your customers.
Attract a new segment of customers with flexible payment options that eliminate bad debt
GLDS supports flexible billing options including more the traditional broadband model of advance billing of subscription services and post-pay for usage, as well as more recent models which allow you to charge for all services in advance of delivery – prepaid. No money in a customer’s prepaid account means no service for your customer and no bad debt for you.
Whether you’re a start-up looking for a cost-effective way to get going, or a seasoned broadband service provider looking to improve your infrastructure, BroadHub offers the most value of any solution of its kind.
Want a demo? Reach out and let us know and we’d be happy to provide a video overview, or a one-on-one tour of our solutions.
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