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CASE STUDY: MidSouth Electric Co-op, GLDS & Calix

This case study explores how an electric co-op in Navasota, Texas has accelerated their broadband deployment, and driven operational efficiencies by partnering with GLDS® and Calix to deploy fiber Internet services. GLDS’ best-of-suite approaches combined pre-integrated customer management, customer self-care, e-commerce, workforce management and subscriber billing with fully-automated service delivery for Calix’s Intelligent Access EDGE customer premise fiber solutions, and Revenue EDGE.

Growing in popularity among electric co-ops nationwide, MidSouth Electric Co-op heard from its members that they wanted fiber Internet, and they wanted the co-op to provide it. The co-op had been working on smart-grid initiatives, improving connectivity between its own offices and existing electronic devices in the field to maintain system reliability.

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dataVoice

A subsidiary of Harris Utilities, dataVoice International provides outage management (OMS) and IVR to small and medium-sized utilities.  These are coupled with a strong suite of tools for keeping customers informed as well as communicating with crews in the field.  Taken together, these solutions keep utilities operating and communicating efficiently even when nature throws its worst at them.”

Customer Experience Partners

GLDS offers multiple integration options delivering wide-spectrum BroadHub customer data, and an ability to trigger actionable customer service events, all with the goal of improving and automating your customer’s experience.

Paymentus and GLDS Team Up to Streamline and Expand Payment Solutions for Broadband Customers

Paymentus Cloud-Based Systems to Bolster GLDS Billing and Payment Management Capabilities

REDMOND, Wash. (September 14, 2021) – Paymentus Holdings, Inc. (“Paymentus”) (NYSE: PAY), a leading provider of cloud-based bill payment technology solutions, today announced a partnership to bring Paymentus’ frictionless payment solutions to broadband customers throughout North America, serviced and installed through the GLDS network of broadband operators. This initiative will streamline and expand payment options for broadband service customers, and expand GLDS’ comprehensive suite of cloud-based, automated, customer management and provisioning solutions for the broadband provider market. More

1Tennessee Decreases Time-to-market to Cost-Effectively Deliver Advanced Streaming Solution to its Subscribers

In a matter of weeks 1Tennessee implemented NAGRA’s US streaming solution, a powerful new IP-based multiscreen video service, to its subscribers

Cheseaux-sur-Lausanne, Switzerland and Phoenix, (AZ), USA – September 9, 2021 – NAGRA, a Kudelski Group (SIX:KUD.S) company and the world’s leading independent provider of content protection and multiscreen television solutions, today announced that 1Tennessee, a Tennessee-based local broadband, TV and telephone service provider, selected NAGRA to deliver its powerful new IP-based multiscreen video service. Leveraging NAGRA’s cost-effective integrated streaming solution to significantly decrease time-to-market, 1Tennessee is now delivering all the benefits of a tier-1 streaming service to its subscribers, without the hefty price tag.

Powered by NAGRA’s OpenTV Video Platform, the integrated solution includes Harmonic’s cloud video solution, a pre-integrated CRM system from GLDS and Jackson Energy Authority’s E+ Premier. This partnership enables 1Tennessee to implement a powerful offering that meets consumers’ demand for a broad range of content and streaming services delivered through a single, engaging and branded app. With NAGRA, 1Tennessee is delivering a streaming solution that can drive engagement, retention and revenue, while helping to grow both video and broadband subscriber reach. More

BroadHub Sales

The world is opening back up and GLDS is ready to help your marketing team your sales efforts to your customers. While BroadHub is designed fully empower your customer service team in their care of your customers, the BroadHub interface isn’t designed to put in a customer’s hands. Introducing BroadHub Sales; a simplified, sales and order entry system that’s wrapped in your company’s branding for maximum effectiveness for in-person customer engagement.

Whether you’re walking door-to-door, meeting potential customers at Costco, or selling at the county fair, BroadHub Sales allows operators to offer only those services available to the specific customer they are engaging. Track sales by salesperson for commissioning, require customer signatures on order summaries, take pre-payments and deposits, and email customers order summaries; BroadHub Sales is designed to manage the complete order entry lifecycle from address-based quoting to installation scheduling.

Use the platform on a tablet, laptop, or even a mobile phone; access is easy from anywhere you’ve got an internet connection. GLDS hosts the platform, maintains security certificates, and ensures PA-DSS compliance requirements. The platform is visually matched to your existing MyBroadbandMarket platform and company website so that your customers see clean, consistent branding. You’ve got the ability to configure many of the platform’s features from a web browser. Create new products and bundle them within BroadHub then launch them immediately on BroadHub Sales. It’s everything you energize your field sales effort.

 

 

Welcome to GLDS

Nokia

At Nokia, we work across our mobile, fixed and cloud networks businesses to pioneer solutions that allow service providers of all sizes to reliably and cost-effectively connect the communities they serve. With one of the broadest portfolios of IP routers, OLTs, ONTs and WiFi CPE, we deliver flexibility of deployment with solutions that are open and standards-based. Our products are designed to meet today’s needs and evolve elegantly to deliver the speeds of the future through modular and extensible designs.

QA (Quality Assurance) Engineer

Join GLDS QA team as a QA Engineer who will enjoy a small, casual, high-productivity environment in Kaunas, Lithuania. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases manually or automatically and are passionate about quality, we’d like to meet you.

GLDS is a 40+ year old broadband customer management, billing, and service delivery company with customers in 49 US states and 48 countries worldwide.

You will be responsible for finding, reporting bugs, and expanding, maintaining our automated tests. Don’t know how? We’ll help you.

Duties include:

  • Desktop, website and mobile applications testing
  • Automated GUI tests creation, maintenance and execution
  • Share and introduce continues improvement in manual and automated testing
  • Perform manual testing on product features and fixes
  • Report bugs and errors to development team
  • Help troubleshoot and replicate issues

Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related subject or 2+ years’ experience in software testing
  • Analytical thinking and problem-solving aptitude
  • Accuracy and attention to details
  • Ability to quickly learn and grasp new material
  • Ability to work independently or as part of a team
  • Be proactive in finding and preventing bugs.
  • Verbal and written English

Bonus if you have any of:

  • Experience with TestComplete
  • Experience with API testing
  • Test automation knowledge
  • Any development language
  • Accessibility testing knowledge

Salary will be commensurate with experience. If you have any questions, contact us and we will provide more details.

The Company

  • Excellent working conditions in an international company
  • Attractive and competitive rewards
  • Flexible work schedule
  • Excellent working atmosphere
  • Team of professionals who will be able to draw on your knowledge and get helpful advice.
  • Working on interesting and innovative solutions
  • Continuing professional development opportunities
  • Company lunch, snacks and drinks, etc.
  • A place to park the car
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Open Positions

Carlsbad, California USA Jobs

  • Nothing available at this time.

Birmingham, Alabama USA Jobs

  • Nothing available at this time.

Kaunas, Lithuania Jobs

Documentation Specialist

GLDS seeks a full-time Documentation / Tech Writer for a position in sunny San Diego County. The position is located at our Carlsbad offices and you must be available to work from that location – no remote relationships. Candidate will have significant experience with software documentation, preferably created in Microsoft Word and help files created with Help and Manual although the latter is not a requirement.  Experience creating end-user software user documentation is a must!

Goal?

To make sure GLDS’ most complex information is easily and clearly understood. The goal of the technical writer will be to break down the complexities of our products and how they work to get the readers (developers, support staff, management, and customers) on the same page. The mission? To make processes easy to understand and products a breeze to use. Clear instruction is vital. 

Duties Include:

  • Develop, update, and maintain software and process documentation, and related help, files for our broadband billing, customer management and service delivery software.
  • Write user-friendly content that meets the needs of the target audience that sets the readers up for success.
  • Research, create, and maintain documentation style templates that uphold organizational standards, and allow for easy comprehension of the content.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Evaluate current content and develop innovative approaches for improvement.
  • Maintain a consistent and cohesive voice across all documentation.
  • Work collaboratively with all departments, but primarily between development and support, to ensure clear, accurate documentation of product functionality, development processes, and implementation processes.

Work in a team environment with significant opportunities for input into a world-class product used by hundreds of broadband service providers worldwide.  Our goal is to work together to keep our customers happy! Dress code is San Diego casual. Work conditions include a gourmet kitchen and a distinctly “family” environment.

Requirements:

  • Minimum 2 years in a software documentation role.
  • Ability to evaluate and analyze complex information will be critical, and you will need to have a natural desire to help people understand things that are hard to understand.
  • In-depth understanding of technical issues, software, computer architecture, and customer service practices and the ability to document the same.
  • Develop a deep understanding of our products and services to translate complex product information into simple, polished, and engaging content.
  • Understanding of concepts related to the cable television, ISP, or broadband industries, or billing services, is HIGHLY DESIRABLE but not required.
  • Excellent project management, oral and written communication skills are essential.
  • Bachelor’s or master’s degree in a related field.

When applying, please provide pay requirements, and relevant work samples.

About GLDS

Passion, creativity, and integrity are critical to our success as a team, our people are at the center of it all. We believe that each of us plays a key role in delivering exceptional customer service to our clients, and that our success is reliant on our exceptional culture and team centric environment.

Employment preference given to US Citizens, although we will employ those independently eligible to work in the United States.  Only in rare circumstances will we sponsor a work Visa.  

Salary commensurate with experience.

We don’t like job hoppers and are looking for a candidate that’s willing to invest in a future with our company. Accordingly, candidates with a track record of lengthy tenure with current and previous jobs are preferred.

What we offer

  • “Family” Style Company Culture
  • Business Casual Work Attire
  • Gorgeous Office Minutes from The Beach
  • Generously Appointed Kitchen Stocked with Snacks & Beverages
  • Career Development and Mentoring
  • Company Subsidized Health Insurance
  • IRA Retirement Plans – Company Match Offered
  • Paid Vacation, Sick Leave, & Corporate Holidays

What to expect

The interview process for successful candidates will be a phone interview followed by a virtual interview, with a final in-person interview in our Carlsbad, CA (or other local) office. References will be requested.

The legal stuff

This position is open to U.S. Citizens; work authorization sponsorship is not available at this time. GLDS does not accept unsolicited resumes and/or services from agencies.

Disclaimer

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GLDS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Open Positions

Carlsbad, California USA Jobs

  • Nothing available at this time.

Birmingham, Alabama USA Jobs

  • Nothing available at this time.

Kaunas, Lithuania Jobs

  • Apply for this position
    Fields marked with an * are required

 

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