GLDS > Uncategorized

Uncategorized

CASE STUDY: Northern Alabama Electric Coop Speeds to Broadband Success

Summary

    • In 2020, Cullman Electric Co-op in Northern Alabama launched Sprout Fiber Internet to bring much-needed broadband service to their customers.
    • To Sprout Fiber, long-term success meant managing the service on their own, without consultants or hired guns.
    • Sprout Fiber chose GLDS’ customer management system for its provisioning and scheduling features, saving thousands of hours through its built-in automation.
    • The combined solution of GLDS’s SuperController™ with components of Adtran’s Mosaic One empowered Sprout Fiber to offer a superior customer experience.

  • The result was a successful Phase-1 rollout, with Sprout Fiber securing over 2000 residential and commercial customers, including the regional medical center.

More

LogicomUSA

LogicomUSA® is a technology systems integrator providing a single source for FTTx Management, Broadband Voice, 24/7 Broadband Tech Sup­port, Network Services, and other offerings to support specific needs. Experience and creative solutions make them a key provider for those who wish to deploy Broadband Services. Customers are viewed as partners always driving dedication to their success through innovation and partnership level service. LogicomUSA helps you create connections for your community.

Paymentus

Paymentus is a leading provider of cloud-based bill payment technology and solutions to more than 1,300 billers across North America. We deliver our next-generation product suite through an omni-channel platform providing consumers with easy-to-use, flexible and secure electronic bill payment experiences through their preferred payment channel and type.

Test for form download

MidSouth Case Study

Download Case Study

Send download link to:

CASE STUDY: MidSouth Electric Co-op, GLDS & Calix

This case study explores how an electric co-op in Navasota, Texas has accelerated their broadband deployment, and driven operational efficiencies by partnering with GLDS® and Calix to deploy fiber Internet services. GLDS’ best-of-suite approaches combined pre-integrated customer management, customer self-care, e-commerce, workforce management and subscriber billing with fully-automated service delivery for Calix’s Intelligent Access EDGE customer premise fiber solutions, and Revenue EDGE.

Growing in popularity among electric co-ops nationwide, MidSouth Electric Co-op heard from its members that they wanted fiber Internet, and they wanted the co-op to provide it. The co-op had been working on smart-grid initiatives, improving connectivity between its own offices and existing electronic devices in the field to maintain system reliability.

More

dataVoice

A subsidiary of Harris Utilities, dataVoice International provides outage management (OMS) and IVR to small and medium-sized utilities.  These are coupled with a strong suite of tools for keeping customers informed as well as communicating with crews in the field.  Taken together, these solutions keep utilities operating and communicating efficiently even when nature throws its worst at them.”

Customer Experience Partners

GLDS offers multiple integration options delivering wide-spectrum BroadHub customer data, and an ability to trigger actionable customer service events, all with the goal of improving and automating your customer’s experience.

Paymentus and GLDS Team Up to Streamline and Expand Payment Solutions for Broadband Customers

Paymentus Cloud-Based Systems to Bolster GLDS Billing and Payment Management Capabilities

REDMOND, Wash. (September 14, 2021) – Paymentus Holdings, Inc. (“Paymentus”) (NYSE: PAY), a leading provider of cloud-based bill payment technology solutions, today announced a partnership to bring Paymentus’ frictionless payment solutions to broadband customers throughout North America, serviced and installed through the GLDS network of broadband operators. This initiative will streamline and expand payment options for broadband service customers, and expand GLDS’ comprehensive suite of cloud-based, automated, customer management and provisioning solutions for the broadband provider market. More

1Tennessee Decreases Time-to-market to Cost-Effectively Deliver Advanced Streaming Solution to its Subscribers

In a matter of weeks 1Tennessee implemented NAGRA’s US streaming solution, a powerful new IP-based multiscreen video service, to its subscribers

Cheseaux-sur-Lausanne, Switzerland and Phoenix, (AZ), USA – September 9, 2021 – NAGRA, a Kudelski Group (SIX:KUD.S) company and the world’s leading independent provider of content protection and multiscreen television solutions, today announced that 1Tennessee, a Tennessee-based local broadband, TV and telephone service provider, selected NAGRA to deliver its powerful new IP-based multiscreen video service. Leveraging NAGRA’s cost-effective integrated streaming solution to significantly decrease time-to-market, 1Tennessee is now delivering all the benefits of a tier-1 streaming service to its subscribers, without the hefty price tag.

Powered by NAGRA’s OpenTV Video Platform, the integrated solution includes Harmonic’s cloud video solution, a pre-integrated CRM system from GLDS and Jackson Energy Authority’s E+ Premier. This partnership enables 1Tennessee to implement a powerful offering that meets consumers’ demand for a broad range of content and streaming services delivered through a single, engaging and branded app. With NAGRA, 1Tennessee is delivering a streaming solution that can drive engagement, retention and revenue, while helping to grow both video and broadband subscriber reach. More

BroadHub Sales

The world is opening back up and GLDS is ready to help your marketing team your sales efforts to your customers. While BroadHub is designed fully empower your customer service team in their care of your customers, the BroadHub interface isn’t designed to put in a customer’s hands. Introducing BroadHub Sales; a simplified, sales and order entry system that’s wrapped in your company’s branding for maximum effectiveness for in-person customer engagement.

Whether you’re walking door-to-door, meeting potential customers at Costco, or selling at the county fair, BroadHub Sales allows operators to offer only those services available to the specific customer they are engaging. Track sales by salesperson for commissioning, require customer signatures on order summaries, take pre-payments and deposits, and email customers order summaries; BroadHub Sales is designed to manage the complete order entry lifecycle from address-based quoting to installation scheduling.

Use the platform on a tablet, laptop, or even a mobile phone; access is easy from anywhere you’ve got an internet connection. GLDS hosts the platform, maintains security certificates, and ensures PA-DSS compliance requirements. The platform is visually matched to your existing MyBroadbandMarket platform and company website so that your customers see clean, consistent branding. You’ve got the ability to configure many of the platform’s features from a web browser. Create new products and bundle them within BroadHub then launch them immediately on BroadHub Sales. It’s everything you energize your field sales effort.

 

 

«< 2 3 4 5 6 >»