Voice Partners
GLDS offers fully-integrated provisioning of voice-related services and devices, directly from our BroadHub customer management and billing platform.
Uncategorized
Voice & Internet Provisioning
Automated VoIP and Internet Service Delivery
Once considered cutting edge, advanced Internet Protocol (IP) services are a growing part of everyday broadband product portfolios. As technologies like broadband Internet and VoIP expand, so do the challenges of administering and billing for them.
WinProv™
GLDS has empowered operators with a broad suite of tools for IP service management. We were the first cable billing vendor to offer a fully integrated DOCSIS cable modem provisioning system, in early 2003. The product, named WinProv, allows operators to automate activation, deactivation and parameter changes directly from the billing system. To date, GLDS remains the only subscriber management system vendor to offer this type of fully-integrated, direct provisioning.
Service Provisioning Gateway™ (SPG)
Internet services have evolved over the years, along with the need for more complex tools to manage them. Email servers, web servers, access control systems, media terminal adapters (VoIP MTA’s), soft switches, gateways, and the like, have complicated the service management landscape. As a result, IP service provisioning has grown into a product category all its own. In response to these needs, GLDS introduced the SPG for both voice and Internet management.
Designed to provide advanced service management, SPG facilitates activation of advanced services via third-party IP Service Provisioning platforms. It does this by passing vital subscriber and service-related data to the provisioning system, which then interprets the data and configures all of the elements involved in the delivery of service to the end subscriber. The result is single-entry provisioning – directly from the billing system.
Want to see who we’ve integrated with?
Want to bill for voice usage? We do that too!
Customer Self-Care
Web-Based
MyBroadbandAccount™: Web-Based Customer Self-Care, Available 24 x 365!
MyBroadbandAccount™ is tightly integrated with your BroadHub® billing and SuperController™ service delivery software to provide the best customer self-care solution available. Customers can instantly upgrade to new premium services, view their bill and pay it by credit card or bank draft, sign-up for recurring billing, view payment history, order Pay-Per-View, view PPV Order History, view Call Detail Records and report problems. Your customers have their own login and password to ensure their billing data remains secure.
GLDS hosts the platform, maintains security certificates and PA-DSS (PCI) compliance requirements. The platform is visually integrated into your existing website so that your customers never know they are dealing with it. You control the whole site from your web browser. Custom configure your layout, color scheme and fonts. Add your complete channel lineup, and list any current specials you might offer.
Want to see a demo? Just ask.
MyBroadbandMarket™: Web-Based Shopping and Self-Subscription Portal
MyBroadbandMarket™ takes integration and automation to a new level as it digs even deeper into your BroadHub® customer management and billing system to provide your customers with real-time, house-specific product availability, and pricing. No more generic bundles and prices on your website. No more “give us your information and we’ll call you” type web forms.
Customers can view available product bundles, or create their own dynamically from an unlimited number of voice, video and Internet options, all while shopping on their schedule, 24×365. Reduce phone calls from window-shoppers, and yet give your website visitors all the tools they need to make decisions.
Not just a tool for customers ‘checking things out,’ MyBroadbandMarket powers the entire sales cycle from product bundling, to equipment selection, and even offers the customer the ability to schedule their installation based on available resources managed within BroadHub – it’s like you added an unlimited number of CSR’s with an unlimited capacity to serve customers.
GLDS hosts the platform, maintains security certificates, and ensures PA-DSS compliance requirements. The platform is visually integrated into your existing website so that your customers never know they aren’t working directly with you. It’s even responsive so it performs well regardless of whether your customer is at a desktop, or mobile. You’ve got the ability to configure many of the platform’s features from a web browser. Create new products and bundle them within BroadHub then launch them immediately on MyBroadbandMarket. It’s the most powerful marketing tool we’ve introduced to date.
Want to see a demo? Just ask.
Phone-Based
Audio Response Unit: Phone-Based Self-Care, 24 Hours a Day, 365 Days a Year!
GLDS offers a fully integrated ARU for full-time, unattended account balance inquiry, bill payment and even PPV event ordering. Additional blind features allow technicians to close work orders remotely and send a refresh to equipment. Operators can also use the ARU for outbound dialing to remind customers of upcoming appointments, advise them of the next big PPV event or even notify them of a pending disconnect. It’s a complete telephone-based communication tool.
The GLDS ARU is a PC-based system that will simultaneously answer 4, 8 or 12 phone lines. The ARU utilizes industry standard speech cards from Dialogic, the most respected name in voice processing hardware. The GLDS software provides reliable, low cost automated customer support – It’s easy to use and easy for you to monitor. Our ARU is compatible with most analog and digital addressable controllers and conditional access systems. No need to worry about shopping for new hardware — it’s included with the GLDS ARU.
The GLDS ARU is fully integrated with the GLDS BroadHub® Billing and Customer Management System and SuperController™ automated provisioning platform. No additional interfaces, batch processing, or manual tasks are required — it’s all automatic!
GLDS’ ARU offers a customizable implementation to meet your specific functional requirements.
Choose from these options:
- Phone port capacity of up to 12 ports
- Box hit (addressable refresh from a “blind” tech menu)
- Work Order Close (from “blind” tech menu)
- Balance Inquiry (speaks last bill amount, last payment amount, and current account balance)
- Pay by Credit Card (requires WinPay license and license of Balance Inquiry.)
- ANI/CallerID account pass-through
- Outbound dialing for appointment or past-due reminders
Automated Provisioning
SuperController®
Automate service delivery, directly from BroadHub
SuperController® lets you add complete control of voice, video and data service delivery to the BroadHub® customer management and billing and system – seamlessly!
SuperController acts like an interpreter taking commands from BroadHub and translating them to something a third-party vendor can use to activate, deactivate or change services for your customers.
SuperController offers interfaces to today’s (and yesterday’s) most popular service delivery platform. For those we don’t yet support, we’re happy to write a new interface. Who do we provide interfaces to? See the Partner section of our website for a complete list of our Certified Interface Partners.
Automated provisioning for FTTH, Gateways, IPTV, Digital, DVR, CableCARDs, Conditional Access, Voice, Data, & more.
Interface-based technology means plug-and-play for most major service delivery platforms. Allows for unlimited scalability and future-proofing. Protect revenues by ensuring that delivered services are always billed. Automated disconnects ensure that services are deactivated when payment stops. Speeds time to market with predefined interfaces. Launch services before your competition. Leverage legacy systems rather than replace them.
Video Provisioning
The cornerstone of any automated service delivery strategy, GLDS has been provisioning video service for more than 30 years, maximizing revenue recognition and minimizing leakage. Whether You’re launching IPTV or still humming along on addressable TAPS, GLDS has got you covered with dozens of video interfaces to chose from. Better still, our customers keep us on the front lines with new interfaces ensuring that when you’re ready, GLDS should be ready too.
Internet and Voice Provisioning
While we typically leverage industry leading partners for many of these kinds of services, GLDS has been enabling IP-based services for more than a decade. Visit this page to learn more.
Regardless of what service you offer, GLDS has a way to ensure automated end-to-end service delivery and billing.
Want to see who we’ve integrated with?
Hosted HITS Authorization
Digital Service Bureau (DSB)
Get easy access to digital authorization with a hosted,
lite version of GLDS’ billing and provisioning solutions.
The Digital Service Bureau (DSB) offers you the industry-leading digital authorization and PPV features of our flagship software, BroadHub®, at a fraction of the cost of most in-house solutions. No HMS (data collector) required for non-RF systems. No ANI service costs or leased lines. Get proven Internet-enabled digital control, PPV in days, not months! You’ll access the DSB through a standard PC browser like Internet Explorer, which means there’s no new hardware to buy. The database and billing software run continuously on our hosted, expertly maintained server, saving you the cost and hassle of system maintenance. License a laptop if you like – and control your digital set-tops or access customer records from home – or even from the beach!
- Activate New Subscribers
- Manage Customer Accounts
- Bill by Mail/Email/Credit Card
- Post Payments
- Issue Credits to Accounts
- Track Converter Inventory
- Control your Digital Services & VOD
- Track PPV and VOD Activity
- No New Infrastructure Costs
- Fast Launch Schedule
- Optional File Export
- Get Detailed Reports via Email
All the functionality you need without the up-front costs.
Internet Partners
GLDS offers fully-integrated provisioning of Internet-related services, like cable and wireless modems, usage-based monitoring providers, email servers, FTP, domain servers and more.
TV Everywhere
WinCAP™
TV Everywhere authentication, the way it should be.
GLDS’ goal has always been to help small operators look big, and TV Everywhere plays a very critical role in meeting that goal. It’s our belief that every operator, small or large, should allow their customers to watch your content where they want, when they want. To that end, GLDS has worked closely with its customers, content providers and other vendors involved in TV Everywhere to make sure our customers are well-positioned to take advantage of all the TV Everywhere movement has to offer.
While other vendors offer offline, stand-alone authentication solutions, GLDS is proud to be the ONLY billing vendor offering fully integrated, real-time subscriber authorization, centralized account management, and centralized parental controls. With GLDS’ WinCAPTM content authorization platform, your customers can manage all of their TV Everywhere access from one centralized portal – your customer self-care portal, powered by GLDS.
WinCAP Highlights
- One set of customer credentials (shared with GLDS self-care portal MyBroadbandAccount) that allow your customer to manage both account access, as well as parental controls for all supported TV Everywhere content platforms.
- Real-time authorization. Your customer should be able to add premium content, and then have access to that content online immediately, not 4 hours later. We don’t live in a 4 hours later world and real-time access is critical.
- Centralized platform, hosted by GLDS that allows all content providers a single point of contact for authorizing content. This was a critical part of getting content providers to work with smaller operators. Until we centralized authorization at GLDS, operators were told it was too much of a hassle to deal with “the little guys.” GLDS is dedicated to making life easier for the little guys.
- BroadHub features that allow you to correlate service codes with content provider programming so that when authorization requests come in, GLDS knows what services to look for on a customer’s account before authorizing.
Already Using the NCTC’s WatchTVEverywhere Platform?
GLDS has combined the built-in package mapping features of WinCAP with a flow-through interface to the NCTC’s WTVE platform giving operators the ability to pass subscriber and programming details directly to the WTVE platform. No need to run reports, convert data, encrypt and upload; we have done all of the heavy lifting for you and have even provided an intuitive user-interface that allows you to manage the NCTC data flow directly from BroadHub.
Contact us to learn more about the platform and to better understand GLDS’ take on TV Everywhere and what it should mean to you.
Workforce Management
BroadHub Tech™
GLDS’ BroadHub Tech product family is a critical part of any work management strategy. The platform provides field technicians with instant access to work and customer-related details eliminating calls to dispatch and empowering technicians to solve problems independently.
BroadHub Tech™
Empower your Technicians with BroadHub Tech
BroadHub Tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting BroadHub tools on a hand-held device technicians can use to provide the best, quickest customer service possible.
BroadHub Tech Supports any Device with Web-Browser Access:
- Any Smartphone – Android, iOS, optimized for today’s larger screen
- Tablets – Android, iOS
- Laptop or Chromebook
The two-way communication provided by BroadHub Tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.
With BroadHub Tech, Technicians can:
- Receive, manage and finalize work
- Manage equipment assignments from truck to account and back again
- Refresh equipment individually or collectively at the account level
- Update subscriber, house and equipment notes
- Collect payments or manage auto-payments
- Change Bill-to address and update contact information
Android and iOS users see significant additional functionality:
- GPS Navigate to the next job
- Sign, image and attach work orders to customer accounts
- Bar-code scan equipment
- Receive real-time notification of work order changes
- Receive real-time location tracking of all technicians with detailed history by technician
Want to download the demo app? Just ask.
Careers
Looking for an exciting career opportunity? We’re ALWAYS looking for talented, enthusiastic people to join our team. If you think you have something special to offer, let us know.
GLDS offers competitive salary and benefits, and a dynamic, fun work environment. We have primary offices in Carlsbad (San Diego) California, and Beaver Dam, Wisconsin. GLDS is growing, and often creates positions for the right people. We’re a team-oriented company and everybody pitches in to make the customer happy! Every employee is a key contributor and we’ve never had a layoff in our 40+ year history.
Dress code is business casual. Work conditions include a gourmet kitchen and a distinctly “family” environment. Several of our employees have reached their twenty-year anniversaries so don’t look for work here if you don’t plan on staying for a long while. If you’re looking for a great group of people to work with for the rest of your career, this could be the place for you! We pay 75% of comprehensive health insurance and offer 5 different healthcare insurance providers to chose from. We offer a retirement plan (Simple IRA) with matching 1:1 up to 3% of annual salary as well as vacation, holiday and sick pay. Our Carlsbad office is 3.6 miles from the ocean in a gorgeous office with large work spaces. Most offices have floor to ceiling windows.
Ideal team members will have significant experience in the broadband industry and will love making customers happy.
Note that we never hire employees from current customers.
Open Positions
Carlsbad, California USA Jobs
- Nothing available at this time.
Birmingham, Alabama USA Jobs
- Nothing available at this time.
Kaunas, Lithuania Jobs
