Uncategorized
Interests
Add Yourself to the Interest List
GLDS is constantly improving its solutions based primarily on feedback from our customers. If you’re interested in any of the below topics, add your name to the interest list and we’ll let you know when we roll out related improvements. We may even reach out to you for input in on a particular topic.
Topics under review as of Spring 2016
- Commercial Services Improvements for BroadHub
- Trouble Ticketing Integration
- Screen Pop / Computer Telephony Integration for BroadHub
Thanks for helping us make GLDS better for you!
Implementing broadband in Hudson has attention of other cities in Northeast Ohio
Laura Freeman, Hudson Hub-Times – Hudson — The speed of implementation is almost as fast as the speed of fiber as team members reported the progress of the city’s newest utility, Velocity Broadband.
“Hudson has the attention of Northeast Ohio,” said City Manager Jane Howington. “We’ve made a name for ourselves [implementing broadband] and a lot of communities are watching us, including Dublin.” More
C++ Developer (Experienced)
We’re looking to add an experienced C++ Software Engineer who will enjoy a small, casual, high-productivity environment in North County, Coastal San Diego County. Candidate must be experienced with the complete software life cycle from requirements development to coding, to testing and QA.
Duties include: Software development, maintenance, and enhancement of billing and subscriber management applications, including equipment control, pay-per-view, web-enabled customer self-care, audio response technologies, conditional access control, credit card processing, SaaS development, and much more. Software is deployed on both Windows and Linux platforms.
Qualifications:
- Bachelors or Master’s degree in CS or software engineering.
- Minimum of 3-5 years’ Software Engineering Experience using:
- C++ and/or Embarcadero/Borland C++ Builder
- SQL Client/Server Applications
- OOP
- Windows multi-threading
- Relational database tools
- TCP/IP Networking
Preference given to applicants who also have experience with:
- Firebird or InterBase RDBMS (including stored procedures and triggers)
- Embarcadero/Borland Delphi application development
- Understand principles of real-time communication
- Interfacing to remote application servers over various custom protocols (TCP/IP, SOAP, XML, RPC, Serial, SNMP) and developing Server Side
- Programming Experience with Windows (Linux is a plus)
- Development of billing or customer care software
- Software for cable, broadband, telecommunications, or utility industries.
- Candidates with cable operator or cable vendor experience preferred.
About GLDS
Passion, creativity, and integrity are critical to our success as a team, our people are at the center of it all. We believe that each of us plays a key role in delivering exceptional customer service to our clients, and that our success is reliant on our exceptional culture and team centric environment.
Employment preference given to US Citizens, although we will employ those independently eligible to work in the United States. Only in rare circumstances will we sponsor a work Visa.
Salary commensurate with experience.
We don’t like job hoppers and are looking for a candidate that’s willing to invest in a future with our company. Accordingly, candidates with a track record of lengthy tenure with current and previous jobs are preferred.
What we offer
- “Family” Style Company Culture
- Business Casual Work Attire
- Gorgeous Office Minutes from The Beach
- Generously Appointed Kitchen Stocked with Snacks & Beverages
- Career Development and Mentoring
- Company Subsidized Health Insurance
- IRA Retirement Plans – Company Match Offered
- Paid Vacation, Sick Leave, & Corporate Holidays
What to expect
The interview process for successful candidates will be a phone interview followed by a virtual interview, with a final in-person interview in our Carlsbad, CA (or other local) office. References will be requested.
The legal stuff
This position is open to U.S. Citizens; work authorization sponsorship is not available at this time. GLDS does not accept unsolicited resumes and/or services from agencies.
Disclaimer
The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
GLDS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Open Positions
Carlsbad, California USA Jobs
- Nothing available at this time.
Birmingham, Alabama USA Jobs
- Nothing available at this time.
Kaunas, Lithuania Jobs
Thermal Receipt Paper (10pk)
Thermal receipt printer paper, black image, designed for use with the GLDS thermal receipt printer.
Best of all… It’s guaranteed to work with our hardware.
Looking for WinCable?
WinCable™ Becomes BroadHub™
While WinCable has served hundreds of operators faithfully for more than a decade, the platform has evolved into what’s been described by operators as “fresh, clean, calming, and full of awesomness.” Offering the same broad functionality operators have come to expect from GLDS, BroadHub represents an upgrade in usability, performance, and aesthetics.
If you’re an existing WinCable user, find out now how to get your free upgrade.
If you’re not yet a GLDS customer, we think you’ll find BroadHub more reason that ever to switch.
Delphi Software Developer
We’re looking to add an experienced Delphi Software Engineer who will enjoy a small, casual, high-productivity environment in Kaunas, Lithuania. Candidate must be experienced with the complete software life cycle from requirements development to coding, to testing and QA.
Duties include: Software development, maintenance, and enhancement of billing and subscriber management applications, including equipment control, pay-per-view, web-enabled customer self-care, audio response technologies, conditional access control, credit card processing, SaaS development, and much more. Software is deployed on both Windows and Linux platforms.
Qualifications:
- Bachelors or Master’s degree in CS or software engineering.
- EU Citizen
- Verbal and written English
- Preferred 1-2 years’ Software Engineering Experience using:
- Delphi
- SQL Client/Server Applications
- OOP
- Relational database tools
- Preference given to applicants who also have experience with:
- Firebird RDBMS development (front-end and back-end development)
- ReportBuilder Pro
- DevExpress
- C++ and/or Borland’s C++ Builder
- SOAP, XML
- PHP, HTML web development a plus
- Development of billing or customer care software
- Software for cable, telecommunications, or utility industries
Preference given to applicants who have an average of 3 years or more in previous positions. Candidates with broadband operator/developer experience preferred.
The Company
- Excellent working conditions in an international company
- Attractive and competitive rewards
- Flexible work schedule
- Excellent working atmosphere
- Team of professionals who will be able to draw on your knowledge and get helpful advice.
- Working on interesting and innovative solutions
- Continuing professional development opportunities
- Company lunch, snacks and drinks, etc.
- A place to park the car
Open Positions
Carlsbad, California USA Jobs
- Nothing available at this time.
Birmingham, Alabama USA Jobs
- Nothing available at this time.
Kaunas, Lithuania Jobs
Solutions
GLDS offers the most complete solution of its kind and allows operators to manage every aspect of customer interaction from the initial phone call from a prospective customer to sending a bill for services delivered. “Mouse over” each of the below elements to learn more about what GLDS can do for your company.
GLDS has been helping operators manage postpaid subscription-based billing for more than 35 years – we’re experts in the field! Looking for a way to attract a whole new segment of customers? Prepaid subscription and transaction-based services have been around for more than a decade in the mobile world, and are now making their way into the broadband triple-play.
WinScore is a real-time risk management platform aimed at minimizing bad debt by empowering CSRs with stronger customer intelligence tools. By integrating data from a third-party partner, SubscriberWise, WinScore provides CSRs with the tools they need to make smart customer management decisions including when to collect deposits, and how much of a deposit to request based on the degree of risk involved.
Offer your customers the ability to do business with you when they want, how they want with GLDS self-care tools. MyBroadbandAccount is GLDS\’ web-based customer self-care solution. It allows subscribers to view and pay their bill, order PPV events, and more – all via the Internet. GLDS’ ARU provides similar self-care functions via the telephone.
While other vendors offer offline, stand-alone authentication solutions, GLDS is proud to be the ONLY billing vendor offering fully integrated, real-time subscriber authorization, as well as centralized account management, and parental controls. Already using another TVE authorization platform? We have integrations with all the major players.
WinWatch is a real-time work monitoring tool that evaluates all work flowing into the call center and delivers alerts based on certain parameters. WinWatch provides your staff with information on potential problems in the network that might manifest themselves as service calls.
WinVoIP allows operators to import telephone usage, and display aggregated charges on the customer’s bill. Operators who license MyBroadbandAccount can display call usage, in detail form, on the Internet from within the context of the customer’s bill.
GLDS\’ WinForce™ product family is a critical part of any work management strategy. Available for use with any web-enabled device, BroadHub Tech provides field technicians with instant access to work and customer-related details, eliminating calls to dispatch and empowering technicians to solve problems independently. Already have a workforce management platform? Use the WinForce gateway (API) to retrieve work-related data.
Available as a compliment to BroadHub, Outbound Messaging was born from an ever-increasing need to communicate with your customers. Whether it’s simply thanking them for their payment, or sending a copy of their completed work order, your best broadband customers expect their technology provider to use current, relevant communication technologies, and to communicate with them in ways they’d like to communicate.
The days of all-you-can-eat Internet are coming to an end and GLDS has tools to help you transition. Whether it’s managing usage caps, or billing for overages outside those caps, GLDS and our partners have solutions that will help ensure you stay competitive, while maximizing Internet revenues.
WinPay offers operators real-time payment processing as well as the ability to establish and process recurring payment methods. Payment options include credit card, and bank draft for both checking and savings accounts. Add MyBroadbandAccount or ARU and give subscribers the ability to process their payments via the Internet or by telephone.
GLDS has been offering a cloud-based version of BroadHub for years and operators report that it saves time, saves money and is just plain easier to use. More than 80 operators worldwide use BroadHub (and predecessor products) every day, all virtually from our data center in Carlsbad, California, USA.
The VOD management platform from GLDS allows operators to process, authorize and bill for on-demand video orders in real-time. More importantly, GLDS has worked closely with industry-leading VOD vendors to provide a more intelligent, secure way of authorizing VOD purchases.
While some companies focus on only one discipline and expect broadband service providers to hire a company to integrate these disciplines into a custom solution, GLDS believes this approach is inefficient and unnecessary, and results in a bloated, integrator-dependent solution.
Instead, GLDS offers a purpose-built suite of solutions and partners that are pre-integrated, and work to deliver a seamless operator and customer experience.
Whether you\’re a start-up, looking for a cost-effective platform for launch, or a mid-sized operator looking for a more cost-effective way of managing your customers, the GLDS ecosystem helps small to mid-sized operators look big – without the big price tag.
GLDS Fact Sheet Download
[lab_landing_page button_text=”Download the Fact Sheet” ]