CARLSBAD, Calif. October 19, 2009 – Leading billing & provisioning solutions provider Great Lakes Data Systems, Inc. (GLDS) today announced that it has entered into a multi-year agreement to provide Allegiance Communications with triple-play billing and provisioning solutions.
WinCable®, the leading billing & service provisioning platform among small to medium-sized broadband service providers worldwide, offers the tools necessary to effectively manage Digital Video, VoIP, High Speed Internet and more. Allegiance will use WinCable to manage digital video delivery and billing, and will further benefit from GLDS’ ability to automate much of their service delivery infrastructure.
“WinCable offered us the tools we needed to cost-effectively manage customer service, provisioning, and billing – every aspect of the complete service delivery cycle,” stated Bill Haggarty, CEO of Allegiance Communications. “We gave GLDS a very tight timeline for a conversion and they rose to the occasion. We’ve been using WinCable for a few months now and are glad we made the change.”
GLDS has successfully completed the data conversion as well as the launch of billing and provisioning for HITS Classic, HITS QT, HITS QT+, High-speed data, VoIP, real-time credit card/ACH processing, and MyBroadbandAccount for web self-provisioning. Allegiance will also use the GLDS Automated Response Unit (ARU) for balance inquiry, payment, outbound dialing, marketing, and work order finalization by phone.
“GLDS goes to great lengths to ensure we maximize functionality and value. Our customers need cost-effective ways of competing and GLDS works hard to ensure we’re a part of the solution,” said Garrick Russell, Vice President of Operations at GLDS. “We’re pleased to welcome Allegiance Communications and look forward to a long-lasting relationship,” Russell added.
Effective management of voice, video and data across such a broad customer base has led GLDS to develop interfaces for virtually every video delivery system available today. In addition to video, GLDS also offers APIs for rapid deployment and device provisioning of Voice MTAs, eMTAs, cable modems, email servers, RADIUS servers, and virtually anything else the market demands.
About Allegiance Communications
Allegiance Communications, LLC is a regional cable operator providing video, high-speed data and other broadband services to communities across Oklahoma, Kansas, Missouri, Arkansas and Texas. At closing, Allegiance operates systems that provide bundled services throughout select territories in its chosen markets. For more information, visit www.allegiance.tv.