CARLSBAD, Calif – March 24, 2011– Great Lakes Data Systems, Inc. (GLDS), the leading provider of PC-based subscriber management and billing systems for the cable television industry, today announced that it has entered into a long-term billing and provisioning agreement with Wave Broadband.
Wave Broadband’s parent company, WaveDivision Holdings, is a leading MSO based in Kirkland, WA, serving over 300,000 customers in the Seattle, Portland, Sacramento and San Francisco DMAs. Wave Broadband has been serving its customers using GLDS’ WinCable®subscriber management and billing system since 2003.
“We’ve been quite satisfied with the GLDS relationship,” says Wave Broadband’s COO Steve Friedman. “We’ve experienced significant company growth and GLDS has been a strong and cost-effective partner for us along the way. They’ve remained responsive to our needs and continue to provide support for our operational strategy.” Friedman is also the Chairman of the American Cable Association.
GLDS provides a combination of solutions to automate billing and service delivery for Wave Broadband’s triple-play services. Wave will continue to use WinCable for enterprise billing, as well as service provisioning, customer self-care and other billing and payment processing solutions. With this recent agreement, Wave Broadband has added GLDS’ workforce management solution WinForce, which will help deliver powerful customer management tools to Wave Broadband’s field technicians.
“We’re thrilled with Wave Broadband’s vote of confidence,” said GLDS’ President Garrick Russell. “We value long-term relationships with our customers and look forward to many more years with Wave Broadband.”
About WaveDivision Holdings
WaveDivision Holdings, LLC, is a cable, internet and phone services company currently serving over 300,000 residential and business customers in Washington, Oregon and California. Headquartered in Kirkland, Washington, WaveDivision Holdings is owned and operated by local industry leaders, and supports its customers with decades of cable know-how. Its mission is to provide 100% of its cable systems with the latest technologies and upgrades including high speed internet, digital cable, home phone service, DVR, HDTV, and Free TV On Demand services. http://www.wavebroadband.com