CARLSBAD, Calif. – July 20, 2016 – GLDS, the leading provider of customer management and billing solutions for small to medium-sized broadband service providers, today announced it has recently welcomed ten (10) new operators to its BroadHub® customer management and billing system within the last several months, including operators in:
One such operator is Cosmos Fiber in Franklinville, TN. With new, leading edge fiber in the ground, they needed a more disciplined method of managing their customer base. Cosmos has extended the power of BroadHub to the field through GLDS’ WinForce tech platform, which puts powerful customer management tools in the hands of technicians, and to the end customer with GLDS’ MyBroadbandAccount web-based self-care platform plus automated customer messaging via email and SMS. They will also be one of the first to market as they help GLDS test and launch a new customer self-subscribe module.
“While dozens of customers choose GLDS each year, we continue to be impressed with the caliber of operators moving to the BroadHub platform,” said GLDS president and COO Garrick Russell. “The broadband landscape is shifting and our ability to manage an increasingly diverse network of service delivery technologies is attractive to operators offering HFC, Fiber, LTE, IPTV and more. GLDS represents the best value in the market and we’re pleased to see that affirmed with these new operator customers.”
“With customer service and satisfaction always a priority for our company, GLDS has helped us remain in the forefront of technology while delivering superior solutions to our customer base. A huge value, GLDS sets the standard,” said Sam Carbine, COO of Cosmos Fiber. “With their leadership, the future growth and development of this industry is exciting for us as partners.”
About Cosmos Fiber
A Franklin, Tennessee based internet service provider and consulting firm, Cosmos Fiber is a leading design, management and implementation company whose experienced staff has pioneered fiber-to-the-home technology for communities in one of the fastest growing counties in the nation. For more information, visit http://www.cosmosfiber.com for more information.