6/14/11 At the Cable Show in Chicago, Great Lakes Data Systems announced the general availability of its WinForce Tech workforce management platform, which the company is also demonstrating at the show.
The new platform, which is fully integrated with GLDS’ WinCable billing and subscriber management system, is designed to give technicians broad controls over the subscriber environment and operators real-time visibility into the status of work being performed in the field. It’s available as a native Android application or as a web-enabled platform.
WinForce Tech delivers details on all work to be performed, all subscriber relationships and house-related data. It also offers interaction with, and changes to, customer equipment and delivers diagnostic data relating to that equipment. Signed work orders are imaged and automatically attached to customer accounts. Work scheduled for a given day is available in both table and map formats, along with GPS tracking.