Great Lakes Data Systems (GLDS), which just debuted its new workforce management platform in June, will give customers a chance to see it in action during a live demonstration next week.
GLDS’ BroadHub Tech is fully integrated with the company’s WinCable billing and subscriber management system. It gives field technicians instant, real-time access to assigned work, as well as customer and account details. BroadHub Tech eliminates calls into dispatch by putting WinCable tools on a handheld device technicians can use to independently solve problems and provide the best, quickest customer service possible, the company said.
GLDS plans to demonstrated the platform at the 10th Annual FTTH Conference and Expo in Orlando, Sept. 26-30.