GLDS tool gives techs problem-solving autonomy @CED Magazine

9/19/11 by By Brian Santo
Great Lakes Data Systems (GLDS) has announced a tool that field technicians and installers can use to access customer data.

The new WinForce product can reside on any mobile PC, tablet or handheld deviceClick here!. It connects via the Internet to GLDS’ BroadHub billing and subscriber management platform, giving technicians access to assigned work, as well as customer and account details.

With WinForce, calls to dispatch could be reduced significantly. Technicians would also have access to information that could allow them to independently solve problems and provide the best, quickest customer service possible.

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