GLDS to Demo Workforce Management at FTTH @Broadband Technology Review

9/21/11 by BTR Staff  | GLDS plans to demonstrate its new workforce management platform, WinForce tech, at the Fiber To The Home Conference and Expo in Orlando Sept. 26-30.

The WinForce tech platform, which is integrated with GLDS’ BroadHub billing and subscriber management system, is designed to give field technicians real-time access to assigned work, as well as customer and account details by putting BroadHub tools on a hand-held device, such as a smartphone, tablet, netbook or laptop. The product requires only an Internet connection and is not dependent on any one platform.

Functions include:

  • Receiving, managing and finalizing work
  • Managing equipment assignments from truck to account and back
  • Refreshing equipment individually or collectively at the account level
  • Updating subscriber, house and equipment notes
  • Collecting payments or managing auto-payments
  • Changing bill-to address and updating contact information

Click to read the original article.