GLDS Features Workforce Management Platform at Fiber To The Home Conference & Expo

9/22/11  Close-Up Media via COMTEX  | Great Lakes Data Systems, Inc. (GLDS), a provider of PC-based subscriber management and billing systems for the cable television industry, has announced plans to demonstrate the company’s new workforce management platform WinForce tech at the 10th Annual Fiber To The Home (FTTH) Conference and Expo in Orlando Sept. 26-30.which honors the creators of fiber to the home and supports the magazine’s mission of “Building a Fiber-Connected World.” The Company said that the new WinForce tech platform, which is fully integrated with GLDS’ BroadHub billing and subscriber management system, gives field technicians instant, real-time access to assigned work, as well as customer and account details. WinForce tech eliminates calls into dispatch by putting BroadHub tools on a hand-held device technicians can use to independently solve problems and provide the best customer service possible.

The FTTH Conference and Expo is a N. American event dedicated to all-fiber networks. Additionally, GLDS reported that it was recently named a Top 100 company in 2011 by Broadband Communities Magazine.

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