GLDS to Showcase Cloud-based Billing and Subscriber Management and Mobile Workforce Field Tech Platforms at SCTE Cable-Tec Expo ’11
Demonstrates How Operators Can Harness the Power of the Cloud and Mobile Devices to Save Significant Time & Resources to Roll Out Advanced TV Services
Carlsbad, Calif. – Nov. 9, 2011 – Great Lakes Data Systems, Inc. (GLDS), the leading provider of billing, subscriber management and provisioning systems for small-to-medium global broadband providers, today announced plans to demonstrate WinForce techTM, the company’s new mobile workforce management platform for field techs, along with WinCable® in the Cloud, a cloud-based subscriber management and billing system at SCTE (Society of Cable Telecommunications Engineers) Cable-Tec Expo® 2011 in Atlanta, Nov. 15-17.
In booth #613, GLDS will demonstrate how WinForce tech gives field technicians instant, real-time access to assigned work, as well as customer account details. Available on any smartphone, tablet, netbook, or laptop, WinForce tech is designed to give field technicians the tools they need to start solving customer problems immediately, in the field and without calling back into the office. Additionally, GLDS will feature WinCable in the Cloud, which lets operators manage billing, subscriber management and provisioning functions virtually via the Internet, without the need for any hardware or infrastructure investment. Both products are fully integrated with GLDS’ WinCable® subscriber management and billing system and SuperControllerTM provisioning solution.
“As we strive to help small-to-medium service providers offer their subscribers advanced TV services typically associated only with larger operators, such as TV Everywhere/multiscreen, IPTV, VoIP, VOD and Internet video, our products have evolved to make the functions of integrated billing, subscriber management, authentication and provisioning of these new services as streamlined, affordable and efficient as possible,” said GLDS’ President Garrick Russell. “Our new WinForce tech platform virtually eliminates calls into dispatch by putting WinCable tools on a hand-held device that technicians can use to quickly solve customer problems independently in the field. Additionally, more than 80 operator customers worldwide are now using WinCable in the Cloud to save significant time and money with anytime-access to our flagship WinCable billing and subscriber management system.”
Russell continued, “Cable-Tec Expo attendees will see first-hand how WinCable in the Cloud can allow them to introduce integrated billing, subscriber management and provisioning for today’s advanced TV services with minimal startup costs and no need for any additional hardware/infrastructure. Additionally, we’ll show WinForce tech running on a tablet and smartphone, illustrating how delivering WinCable to a handheld device brings front-line customer service to the field with real-time visibility and control on mobile devices. Attendees will see how both platforms can significantly increasing operational efficiencies and customer satisfaction when introducing new advanced TV services, all at a fraction of the cost that most large operators are enduring to keep up with today’s multiscreen, multi-service world.”
About Great Lakes Data Systems
Great Lakes Data Systems, Inc. (GLDS) provides small-to-medium broadband providers with market-leading billing, subscriber management and provisioning solutions. GLDS’ in-house and cloud-based solutions feature Digital & IPTV Authorization, VOD, convergent service provisioning, Credit Card/ACH processing and multi-touch customer self-care. GLDS has installed software for over 400 operators in 49 U.S. states and 44 countries worldwide, offering “tier-one” features at significantly lower prices. For more information, visit www.glds.com.
WinCable is a registered trademark and WinForce tech is a trademark of Great Lakes Data Systems, Inc. All other marks are the property of their respective owners.