11/16/11 by CED Staff | Great Lakes Data Systems (GLDS) is demonstrating WinForce tech, a new mobile workforce management platform for field techs, along with WinCable in the Cloud, a cloud-based subscriber management and billing system. GLDS is showing how WinForce tech gives field technicians instant, real-time access to assigned work, as well as customer account details. Available on any smartphone, tablet, netbook or laptop, WinForce tech is designed to give field technicians the tools they need to start solving customers’ problems immediately, in the field and without calling back into the office.Additionally, GLDS is touting WinCable in the Cloud, which lets operators manage billing, subscriber management and provisioning functions virtually via the Internet, without the need for any hardware or infrastructure investment. Both products are fully integrated with GLDS’ WinCable subscriber management and billing system and SuperController provisioning solution.
“Our new WinForce tech platform virtually eliminates calls into dispatch by putting WinCable tools on a handheld device that technicians can use to quickly solve customer problems independently in the field,” said GLDS President Garrick Russell. “Additionally, more than 80 operator customers worldwide are now using WinCable in the Cloud to save significant time and money with anytime access to our flagship WinCable billing and subscriber management system.“Cable-Tec Expo attendees will see firsthand how WinCable in the Cloud can allow them to introduce integrated billing, subscriber management and provisioning for today’s advanced TV services with minimal start-up costs and no need for any additional hardware/infrastructure. Additionally, we’ll show WinForce tech running on a tablet and smartphone, illustrating how delivering WinCable to a handheld device brings front-line customer service to the field with real-time visibility and control on mobile devices.”
GLDS is at booth 613