MI-Connection Chooses GLDS’ Billing and Provisioning Solutions to Power Video, VoIP and Internet Services

Carlsbad, Calif. – July 28, 2014Great Lakes Data Systems, Inc. (GLDS), the leading provider of customer management, billing and provisioning systems for small and medium-sized broadband service providers, today announced that MI-Connection has entered into a multi-year relationship with GLDS for its full suite of solutions.GLDS’ BroadHub® is the leading billing & service provisioning platform among small to medium-sized broadband service providers and offers the tools necessary to effectively manage Digital Video, VoIP, High Speed Internet and other next-gen services.  MI-Connection has selected a broad group of GLDS’ solutions to deploy triple-play services to its footprint of advanced communication services.

“We explored several options and GLDS offered the most comprehensive, yet affordable, customer management system,” said Alan Hall, Director of Operations, of MI-Connection. “We really had our hands full migrating away from our previous platform and GLDS was polished and professional throughout the process.  We’re really happy with the attention we’ve received.”

MI-Connection will use GLDS’ BroadHub for enterprise billing and subscriber management, Super Controller for provisioning of triple-play services, Service Provisioning Gateway (SPG) for automated voice and data provisioning, WinForce techTM for empowering field technicians, CableAnytime for web-based customer self-care, WinVoIP for call detail record billing, WinPay for automated payment processing, and more.

“Mi-Connection had fairly broad requirements and several of their business systems were enmeshed with legacy platforms.  They had a clear vision forward and GLDS has worked tirelessly to help take their customer management infrastructure to the next level,” said Garrick Russell, GLDS’ president. “We’re especially pleased that Mi-Connection has recognized the value we bring to a project like this and we look forward to a long-lasting relationship.”

About MI-Connection

MI-Connection is the community-owned and locally operated communications system proudly serving the towns of Mooresville, Davidson and Cornelius in the counties of Mecklenburg and Iredell in North Carolina. MI-Connection offers a Triple Play of Services including Cable TV, High-Speed Internet and Phone for both residences and businesses. For more information, visit www.mi-connection.com.