The WinForce tech platform, which is integrated with GLDS’ WinCable billing and subscriber management system, is designed to give field technicians real-time access to assigned work, as well as customer and account details by putting WinCable tools on a hand-held device, such as a smartphone, tablet, netbook or laptop. The product requires only an Internet connection and is not dependent on any one platform.
Yearly Archives: 2011
9/19/11 by By Brian Santo
Great Lakes Data Systems (GLDS) has announced a tool that field technicians and installers can use to access customer data.
The new WinForce product can reside on any mobile PC, tablet or handheld device. It connects via the Internet to GLDS’ WinCable billing and subscriber management platform, giving technicians access to assigned work, as well as customer and account details. More
Great Lakes Data Systems (GLDS), which just debuted its new workforce management platform in June, will give customers a chance to see it in action during a live demonstration next week.
GLDS’ WinForce tech is fully integrated with the company’s WinCable billing and subscriber management system. It gives field technicians instant, real-time access to assigned work, as well as customer and account details. WinForce tech eliminates calls into dispatch by putting WinCable tools on a handheld device technicians can use to independently solve problems and provide the best, quickest customer service possible, the company said. More
WinForce tech Gives Broad Control Over Subscriber Environment and Real-time Visibility for Field Technicians
Carlsbad, Calif. – Sept. 19, 2011 – Great Lakes Data Systems, Inc. (GLDS), the leading provider of PC-based subscriber management and billing systems for the cable television industry, today announced plans to demonstrate the company’s new workforce management platform WinForce techTM at the 10th Annual Fiber To The Home (FTTH) Conference and Expo in Orlando Sept. 26-30, 2011, in GLDS’ booth #400.
The FTTH Conference and Expo is N. America’s largest event dedicated to all-fiber networks. Additionally, GLDS was recently named a Top 100 company in 2011 by Broadband Communities Magazine, which honors the pioneers of fiber to the home and supports the magazine’s mission of “Building a Fiber-Connected World.” More
7/6/11 by Carl Weinschenk
The industry’s field technicians are working hard to keep up with the massive changes that the Internet and, subsequently, wireless technology have brought. One thing that would help, observes Garrick Russell, president of broadband billing and management provider Great Lakes Data Systems, is a better way to handle the information about all the devices in the home.
6/22/11 Great Lakes Data Systems (GLDS), a provider of PC-based subscriber management and billing systems for the cable TV industry, has made available its WinForce tech platform, which is fully integrated with GLDS’ WinCable billing and subscriber management system. WinForce Tech is available as a native Android application, or as a Web-enabled platform. More
WinForce Tech provides technicians with details on all the work to be performed as well as the information they need on the subscriber, allowing technicians to manage many subscriber functions that have previously required a customer to call customer service. More